Guest Experience Associate — Betting Shop

William Hill PLC; Grangemouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting company in Grangemouth is seeking a part-time Customer Service Representative to welcome customers and provide excellent service. Responsibilities include processing bets and assisting with queries in a dynamic environment. Ideal candidates will possess strong interpersonal skills and a passion for customer service. The role offers competitive benefits, including annual pay reviews, holiday entitlement, and opportunities for personal development.

Benefits

Annual Pay Review & Bonus Scheme

Holiday entitlement (28 days pro rata)

Paid birthday day off

Subsidised travel

Pension plan

Perks and discounts

Training and development opportunities

Qualifications

• Age 18+ (it’s a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing an excellent customer service.
• Championing safer gambling at all times.

Skills

Interpersonal skills

Customer service

Empathy

Job description

A leading betting company in Grangemouth is seeking a part-time Customer Service Representative to welcome customers and provide excellent service. Responsibilities include processing bets and assisting with queries in a dynamic environment. Ideal candidates will possess strong interpersonal skills and a passion for customer service. The role offers competitive benefits, including annual pay reviews, holiday entitlement, and opportunities for personal development.