Guest Experience Advisor - Restaurant & Store Sales

Dobbies Garden Centres Ltd; Antrim; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer in Northern Ireland is seeking Restaurant Customer Advisors to enhance customer experience across their restaurants. Responsibilities include delivering great service, promoting Dobbies Club membership, and assisting customers with queries. Ideal candidates will have previous customer-facing experience, work well in teams, and thrive in a fast-paced environment. This role offers generous benefits including discounts and access to employee support programs.

Benefits

Generous annual leave

50% discount in restaurants

Access to financial wellbeing support

Employee wellbeing platform

Development programs via Dobbies Academy

Thriving team culture

Qualifications

• Experience in a customer-facing role, particularly in hospitality.
• Ability to maintain cleanliness and upkeep of the store.
• Willingness to learn new skills and work in various areas of the store.

Responsibilities

• Provide excellent customer service during transactions.
• Promote Dobbies Club membership benefits.
• Assist customers with dietary queries and product knowledge.
• Collaborate with the team to maintain store cleanliness.
• Engage in various store functions including stock handling.

Skills

Customer service

Teamwork

Product knowledge

Fast-paced environment

Job description

A leading garden centre retailer in Northern Ireland is seeking Restaurant Customer Advisors to enhance customer experience across their restaurants. Responsibilities include delivering great service, promoting Dobbies Club membership, and assisting customers with queries. Ideal candidates will have previous customer-facing experience, work well in teams, and thrive in a fast-paced environment. This role offers generous benefits including discounts and access to employee support programs.