Graduate Technical Support Engineer – Bilingual (French and English speaker)

Hewlett Packard Enterprise; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a Graduate Technical Support Engineer to provide exceptional technical support for their HyperX range of gaming peripherals. The role involves resolving customer inquiries and technical issues to enhance their gaming experience. Candidates should have a minimum of 1 year's customer support experience, excellent communication, and organizational skills, along with a strong focus on customer satisfaction. This position offers a dynamic work environment focused on innovation.

Qualifications

• Minimum of 1 year experience in customer support.
• Strong focus on customer satisfaction.
• Ability to maintain and update knowledge of hardware/software.

Responsibilities

• Provide technical support for HyperX gaming peripherals.
• Resolve technical issues and answer inquiries.
• Enhance overall gaming experience for customers.

Skills

Knowledge of PC Architecture

Knowledge of Microsoft OS

Excellent communication skills

Excellent organizational skills

Customer satisfaction focus

Time management

Ability to prioritize workload

Multi-tasking

Job description

**Job Summary** The Graduate Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to enhance the overall gaming experience for our customers. **Responsibilities.** Maintain and update your knowledge on all HyperX and competitor’s hardware/software products. **Education & Experience Recommended** **Knowledge & Skills** Knowledge of PC Architecture and Microsoft OS. A minimum of 1 year’s previous experience in providing customer support.Excellent communication and organizational skills with strong focus on Customer satisfaction. Excellent time management, ability to prioritise your own workload and multi-task. This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.Learn more about HP personal data practices at , (where applicable), , and .You can be yourself at HP.Click to submit a request for support.