Global SaaS Support Specialist

AnaVation LLC; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A compliance SaaS provider in London is seeking a Customer Support Representative to enhance their customer service. The ideal candidate should possess excellent communication skills, a Bachelor's degree, and be ready to work varied hours. Fluency in Mandarin is a plus. You'll engage with customers, prioritize support cases, and work closely with various teams to ensure satisfaction. Join a dynamic environment that offers growth opportunities within the company.

Qualifications

• Must be open to work 4AM-12PM (GMT) Monday-Friday.
• Willingness to work evenings, weekends, and holidays if required.
• 0-3 years of work experience in a customer support role is a plus.

Responsibilities

• Respond efficiently to L1 customer inquiries and maintain exceptional customer satisfaction.
• Prioritize incoming customer support cases in a high-volume environment.
• Collaborate daily with L2 Support and Product Development teams.

Skills

Excellent customer‑facing and communication skills

Ability to accurately analyze and interpret data

Exceptional organizational and time management skills

Fluent in Mandarin

Superior troubleshooting, resolution, and analysis skills

Education

Bachelor’s Degree

Tools

Salesforce.com (or other CRM systems)

MS Office

Job description

A compliance SaaS provider in London is seeking a Customer Support Representative to enhance their customer service. The ideal candidate should possess excellent communication skills, a Bachelor's degree, and be ready to work varied hours. Fluency in Mandarin is a plus. You'll engage with customers, prioritize support cases, and work closely with various teams to ensure satisfaction. Join a dynamic environment that offers growth opportunities within the company.