Global Business Director - Beauty

Applied Intuition Inc.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading marketing agency in Central London seeks a seasoned Global Business Director to steer a transformational AI Programme across multiple markets. The role involves maintaining client relationships with senior stakeholders, ensuring financial performance, and leading innovations in AI-driven marketing solutions. Ideal candidates should have over 10 years of experience in client services, proven skills in managing large accounts, and a passion for technology. This position offers a hybrid working model with flexibility.

Qualifications

• 10+ years in client services and program management.
• Proven track record in managing large-scale client relationships.
• FMCG or consumer goods industry experience.

Responsibilities

• Lead a Global AI Programme with strategic execution.
• Nurture and develop key client relationships.
• Manage programme and financial performance.

Skills

Client relationship management

Strategic planning

Financial acumen

AI implementation

Operational efficiency

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As part of the Brandtech Group, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role

Global Business Director

Location

Central London (3 days a week from our London offices)

Position Overview

An accomplished agency client leader is sought to direct a Global AI Programme. As Business Director, you will lead the strategic execution of this transformational global initiative while nurturing senior client relationships and ensuring financial performance.

The Role

Reporting to the Global Managing Director, you’ll join the Senior Leadership Team with direct accountability for a Global Account leveraging AI at its heart. This strategic position requires a commercially astute client leader who can:

• Lead the Global Programme end‑to‑end, from strategic planning through to implementation and evolution.
• Partner with senior global leadership and C‑suite clients to align objectives with business priorities.
• Nurture and develop key client relationships, serving as a trusted advisor on the client’s business.
• Understand delivery capabilities with AI, enabling you to identify growth opportunities and optimise value.
• Drive integration of specialist capabilities and Gen AI solutions across the global network.
• Lead cross‑functional governance through Central Hub structures, establishing standards for AI implementation, creative excellence, and collaborative frameworks.
• Ensure programme and financial performance while balancing global consistency with market needs.

Key Responsibilities

Programme Leadership

• Own the strategic roadmap and execution of the programme.
• Establish governance, KPIs, and success metrics aligned to business outcomes.
• Manage risks, dependencies, and escalation protocols.
• Drive continuous innovation within the framework.
• Report performance and insights to senior leadership.

Client Relationship Management

• Interface with C‑suite leadership and senior global clients managing portfolios of £10M+.
• Build and maintain trusted advisory relationships with CMO‑level stakeholders.
• Understand evolving client needs and translate them into deliverables.
• Monitor client satisfaction and proactively address concerns.
• Facilitate alignment between client expectations and capabilities.
• Identify opportunities to expand scope and value within existing client relationships.
• Champion client success stories and account impact.
• Maintain financial accountability for performance and profitability.
• Understand pricing models, resource costs, and margin implications.
• Identify commercial opportunities within the existing body of work.
• Develop business cases for account expansion or evolution.
• Analyze financial data to inform strategic decisions.
• Balance investment in innovation with commercial sustainability.

Strategic Oversight of Delivery

• Maintain operational understanding of how work is delivered across markets.
• Partner with operational leads to ensure quality, efficiency, and client satisfaction.
• Identify opportunities for capability enhancement or process improvement.
• Understand delivery across creative and digital channels including:
• Online and offline creative design
• Integrated campaigns
• E‑commerce services
• Influencer marketing
• POSM (Point of Sale Materials)
• Marketing technology and AI solutions
• Facilitate integration between market leads and specialist group companies.
• Champion implementation of market‑leading Gen AI solutions.
• Foster a high‑performance, collaborative culture across global teams.
• Lead teams through transformation and change initiatives.
• Promote knowledge sharing and best practice adoption across the network.
• Contribute to global strategic initiatives beyond the scope.

Required Experience

• 10+ years in senior client services and program management.
• Proven track record leading complex, multi‑market accounts or managing large‑scale client relationships.
• FMCG or consumer goods industry experience partnering with global senior stakeholders.
• Strong financial acumen with demonstrated ability to manage P&L or programme budgets.
• Experience implementing AI or emerging technology solutions at scale.
• Understanding of creative and digital production across multiple channels.
• Background in integrated marketing and agency/in‑house creative environments.
• Proficiency with agency tools, business intelligence platforms, and presentation software.

Key Attributes

• Strategic thinking combined with commercial and client service mindset.
• Strong financial acumen and ability to connect outcomes to business value.
• Exceptional relationship building and executive communication skills.
• Consultative approach with ability to identify opportunities and unarticulated needs.
• Collaborative leadership style with strong influencing and facilitation skills.
• Operational curiosity with ability to understand delivery without micromanaging.
• Resilient and adaptable in fast‑paced, matrixed environments.
• Passion for innovation, particularly in AI and creative technology.

Values

Be imaginative to push the boundaries of what’s possible.

Be always learning and listening to understand.

Be actively pro‑inclusive and anti‑racist across our community, clients and creations.

Equal Opportunity / EEO Statement

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

Sustainability Commitment

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.