General Services Manager

Sodexo France; Greater London; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a General Services Manager in London to deliver high-quality Integrated Facilities Management services for a prestigious client. The role involves leading a team, ensuring compliance with health and safety standards, and striving for operational excellence. Applicants should have strong leadership skills, financial acumen, and relevant certifications such as IOSH. This role offers a competitive salary of up to £60,000 plus a 10% bonus.

Qualifications

• Experience leading facilities management in an outsourced setup.
• Excellent communication for client relations.
• Understanding of contract governance.

Responsibilities

• Lead daily facilities management service delivery.
• Act as point of contact for client relations.
• Manage budgets and forecasts with central teams.

Skills

Leadership in facilities management

Financial acumen

Communication skills

Knowledge of health & safety

Fluency in English

Education

IOSH certification

NEBOSH, BIFM, or equivalent

Job description

Job Title: General Services Manager

Location: London

Hours: 40 hours per week, Monday to Friday

Salary: Up to £60,000 per annum plus 10% bonus

Role Overview

As the General Services Manager, you will be the on-site lead for delivering high-quality Integrated Facilities Management services for a prestigious, market-leading FMCG client. You will be accountable for creating exceptional service experiences for employees and guests, while achieving contractual KPIs, driving operational excellence, and embedding a culture of continuous improvement.

This is a people-first leadership role, requiring strong client relationship skills, team management, and a proactive, solutions-driven mindset.

Key Responsibilities

• Lead daily delivery of FM services, ensuring performance meets or exceeds all service level agreements.
• Be the on-site point of contact for client relations, issue resolution, and service escalation.
• Drive employee and guest experience in alignment with Sodexo and Unilever values.
• Lead, coach, and manage the on-site team, fostering a one-team culture.
• Ensure full compliance with health, safety, and statutory requirements.
• Collaborate with finance and central teams to manage budgets, reporting, and forecasts.
• Identify opportunities for innovation, efficiencies, and contract growth.

What We’re Looking For

Essential:

• Proven leadership in facilities management within an outsourced environment.
• Strong financial and commercial acumen.
• Excellent communication and relationship-building skills.
• Knowledge of health & safety, compliance, and contract governance.
• IOSH certification and fluency in English (spoken and written).

Desirable:

• NEBOSH, BIFM, or equivalent professional qualifications.
• Familiarity with Sodexo systems and processes.
• Background in leading operational transformation or workplace experience initiatives.

Key Outcomes

• Delivery of 5-star service aligned with client and contractual expectations.
• Full compliance with safety and risk management standards.
• Strong team engagement and effective people management.
• Achievement of financial targets and operational KPIs.
• Site recognised for service excellence and innovation.