Garden Centre Plants Department Manager

Britishgardencentresonline; Ambleside; On-site; GBP 100,000 - 125,000; Full time

Job summary

A family-run garden centre business in Ambleside is seeking a Horticulture Manager to deliver exceptional customer service and drive sales. This role includes responsibilities such as assisting in the management of the garden centre, supporting health and safety tasks, and providing plant advice. Candidates should possess strong customer service skills and horticultural knowledge, along with the ability to work independently under pressure. The position offers benefits like onsite parking and staff discounts.

Benefits

Onsite car parking

Staff discount at Garden Centres and Restaurants

Discount at Woodthorpe Leisure Park

Qualifications

• Horticultural knowledge is required to provide excellent plant advice.
• Excellent customer service skills are essential.
• Ability to work independently and under pressure is necessary.

Responsibilities

• Assist Centre Manager to maximize sales and ensure effective management.
• Support daily Health & Safety tasks and paperwork.
• Generate ideas for better methods of working within the department.
• Help achieve a high standard of customer service.
• Assist in planning key events effectively.
• Handle complaints and queries from staff and customers.

Skills

Excellent customer service

Horticultural knowledge

Able to work on one’s own initiative

Adhering to company policies

Work well under pressure

Good time management

Professionalism and reliability

Job description

Full Time – 45 Hours Per Week – Including Weekends

At British Garden Centres, not only do we aim to deliver a great experience in our Centres, but we go above and beyond in creating an exceptional Customer service. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services.

Horticulture Managers play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards, whilst working alongside the Garden Centre manager to set a standard within our Centre.

What we Offer

Benefits include onsite car parking and staff discount at our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.

Skills required

Excellent customer service.
Horticultural knowledge.
Able to work on one’s own initiative.
Adhering to company policies.
Work well under pressure.
Good time management.
Professionalism and reliability.

Responsibilities

• Assisting the Centre Manager to maximize sales and profit by ensuring the efficient and effective management to Company standards, of the commerciality, merchandising, replenishment, and housekeeping across the Garden Centre.
• Support Centre Manager in daily H&S tasks and paperwork, ensuring Health & Safety standards are always adhered to and maintained.
• Generate ideas and assist in the development of even better methods of working within the department.
• Help to achieve a high standard of customer service.
• Assist when needed to plan and manage key events such as Christmas, Bank Holidays and Season Centre change effectively and efficiently.
• Help to achieve a high standard of customer service.
• Assist with complaints and queries from staff and customers.

If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.

How to apply

Please send your CV:

Dean Young Garden Manager

[e-mail]

Applications close –Tuesday 30th December 2025

Due to the high volume of applications, if your application is successful, someone from the management team will be in touch with you, thank you.