Frontline Technical Support Advisor

Chubb Fire & Security Ltd.; Huddersfield; On-site; GBP 22,000 - 27,000; Full time

Job summary

A software solutions provider based in Huddersfield is looking for a Technical Support Officer to deliver exceptional support services. You'll be responsible for providing front-line telephone support and ensuring technical calls are addressed timely and accurately. The ideal candidate has experience in phone-based customer service, strong IT skills, and excellent communication abilities. This role offers a competitive salary of up to £27,000 and various employee benefits including holidays and a pension scheme.

Benefits

Salary up to £27,000

Bonus

25 days holidays plus bank holidays

Company pension scheme

Employee reward and recognition initiatives

Health and wellbeing resources

Qualifications

• Background in phone-based customer service is essential.
• Ability to learn new systems and software quickly.
• Excellent interpersonal and communication skills necessary.

Responsibilities

• Provide front-line telephone support to customers.
• Ensure technical support calls are addressed within the response time.
• Maintain all support-related documentation and processes accurately.

Skills

Phone-based customer service

Interpersonal skills

Problem-solving skills

Communication skills

IT proficiency

Job description

A software solutions provider based in Huddersfield is looking for a Technical Support Officer to deliver exceptional support services. You'll be responsible for providing front-line telephone support and ensuring technical calls are addressed timely and accurately. The ideal candidate has experience in phone-based customer service, strong IT skills, and excellent communication abilities. This role offers a competitive salary of up to £27,000 and various employee benefits including holidays and a pension scheme.