Frontline Resident Liaison – Social Housing Retrofit

Mears Group; Gillingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused improvement company is looking for a Resident Liaison Officer in Gillingham. You will provide vital support for the SHDF retrofit programme, ensuring excellent service and communication with clients throughout the project lifecycle. Ideal candidates will have strong customer service skills, be able to manage multiple tasks effectively, and engage proactively with the community. This full-time position offers a competitive salary and various benefits including annual leave and support for community volunteering.

Benefits

25 days annual leave plus bank holidays

Company Van and Fuel Card

Uniform

Volunteering Leave

Discounts on groceries and more

Qualifications

• Experience in providing front-line professional service to customers.
• Proven ability to engage customers in a positive manner.
• Familiarity with managing expectations and communication.

Responsibilities

• Deliver excellent service and support throughout the works life cycle.
• Coordinate operational tasks and communication materials.
• Ensure timely attendance of customer appointments.

Skills

Customer service experience

Excellent communication skills

Good time management

Ability to handle multiple tasks

Experience with community projects

Job description

A community-focused improvement company is looking for a Resident Liaison Officer in Gillingham. You will provide vital support for the SHDF retrofit programme, ensuring excellent service and communication with clients throughout the project lifecycle. Ideal candidates will have strong customer service skills, be able to manage multiple tasks effectively, and engage proactively with the community. This full-time position offers a competitive salary and various benefits including annual leave and support for community volunteering.