Footwear Department Supervisor

JD Sports Fashion Australia Pty; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global sports fashion retailer is looking for a Department Supervisor in Manchester. In this role, you will lead your department, ensuring exceptional customer service, maintaining standards, and coaching your team to excel. With a passion for retail and strong interpersonal skills, you'll create a motivating environment for both customers and team members. The role offers opportunities for training and a supportive culture, along with great employee benefits, including discounts and training opportunities.

Benefits

Attractive staff discount

Training and development opportunities

Paid parental leave

Employee Assistance Program

Dynamic work environment

Qualifications

• 2-3 years of experience within retail or a similar industry.
• Passionate about delivering an amazing service experience for customers.
• Excellent time management skills.

Responsibilities

• Model exceptional customer service.
• Support team to deliver exceptional service.
• Maintain product and brand knowledge.
• Improve financial performance within department.
• Ensure product availability.
• Deliver store visual excellence.

Skills

Retail experience

Customer service passion

Positive attitude

Time management

Interpersonal skills

Job description

WHO ARE WE

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.

In 2017, JD Sports launched in Australia and New Zealand and has시면 grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion 유.

Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.

Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.

We’re seeking energetic, focused, and passionate individuals to join our team.

THE ROLE

This role is rostered across Sunday to Thursday with varying shift times. By applying, you’re confirming your availability to work across these days.

At JD Sports, our customer is at the heart of everything we do. As a Department Supervisor, you will support the store management team by leading your department in providing exceptional customer service to every JD customer. You will be responsible for maintaining the merchandising & visual standards and sales results within your department. Leading by example, you will coach and develop your team to deliver great in-store experiences.

You will be responsible for, but not limited to:

• Model exceptional customer service, every customer, every time
• Support and guide team to deliver exceptional service and a ‘service over task’ environment
• Actively gain, maintain and share product & brand knowledge for your department
• Support management team to improve financial performance within your department
• Work with back of house team to ensure product availability
• Uphold company standards and deliver store visual excellence

WHAT WE'RE LOOKING FOR

• 2-3 years of experience within retail or a similar industry
• You are passionate about delivering an amazing service experience for our customers
• You have a positive attitude, with capacity to create a motivating environment for your team
• You have excellent time management skills to ensure that daily priorities are executed in a timely manner
• Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members

WHAT'S IN IT FOR YOU?

• Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
• Training and development opportunities to kickstart, evolve and shape your career
• Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
• Access to our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions
• One month paid parental leave for full-time employees

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note, by applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.