Food and Beverage Team Leader

Theaddressglasgow; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality venue in Glasgow is seeking a Food & Beverage Team Leader to ensure exceptional service and operational efficiency. The role involves supervising team members, implementing standard procedures, and maintaining compliance with health and safety standards. The ideal candidate will have strong leadership skills and a commitment to customer satisfaction. This position offers an opportunity to enhance department sales and deliver quality service consistently.

Qualifications

• Experience in a food and beverage leadership role.
• Strong understanding of health and safety regulations.
• Ability to deliver superior customer service.

Responsibilities

• Ensure efficient operation and customer service.
• Implement standard operating procedures.
• Supervise day-to-day department operations.
• Assist with sales and promotional strategies.

Skills

Customer service

Supervision

Budget awareness

Health and Safety compliance

Team training

Job description

Position: Food & Beverage Team Leader

Reporting to: F&B Manager

Responsible for: Ensure efficient and professional operation and customer service in accordance with company standards. Supervising all aspects of the delivery and service and food and beverage team

Key Duties Of The Role Include

• To implement the consistent delivery of superior customer service through the development and implementation of SOPs (standard/generated operating procedures.
• To ensure that the department creates a professional impression to customers and team members.
• To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
• To be aware of budgeted and actual departmental targets.
• To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels.
• To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.
• To supervise the department to ensure effective operation on a day to day basis, whilst maintaining company brand standards consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
• To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, NIGHT and ensure all employment legislation is strictly adhered to.
• To maximise opportunities for departmental sales and puna and other related targets.
• Assist with and suggest new promotionalИЕо to enable departmental sales to meet and exceed budget. This to include the planning, implementation and review of promotions.
• To keep all department team members sales focused and ensure ongoing training as required and submitting training records for the attention of management.
• Be knowledgeable of all food and beverage menus working in cooperation with Head Chef and kitchen team.
• To actively upsell throughout all aspects of customer service and train team to do so.
• At all times conduct yourself in a professional and courteous manner.
• Ensure customer satisfaction throughout there dining experience with us.
• Manager to be informed of special requirements or difficulties.
• Ensure dining areas are maintained within cleaning schedules.
• To read, Nordeste and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
• To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
• To actively participate in any training and personnel exercises designed to improve standards and performance levels.
• To carry out the hotel’s customer relation policyios.
• To communicate hotel services to guest as required.
• To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
• To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)

Please note that the above job specification is not exhaustive and is subject to change as the business demands.

Above list of requirements although mandatory is not exhaustive, reasonable flexibility will be required within your role.