Food & Beverage Supervisor

Hand Picked Hotels Ltd; City of Edinburgh; On-site; GBP 31,000; Full time

Job summary

A luxury hotel group in Edinburgh is seeking a Food & Beverage Supervisor to maintain high service standards and enhance guest experiences. This full-time role offers a competitive salary of £30,825.60 per year, plus a share of service charge. The ideal candidate will have extensive knowledge of food and beverage service, emotional intelligence, and a commitment to providing personalized service. Opportunities for training and career progression are available within this supportive environment.

Benefits

Pension scheme

Life assurance

28 days holiday

Career progression opportunities

Employee Assistance Program

Qualifications

• Experience in food and beverage within a quality driven hotel or restaurant.
• Enthusiastic and willing to take on new responsibilities.
• Ability to deliver high-quality, personalized guest experience.

Responsibilities

• Prepare food and beverage service areas to standards.
• Provide product descriptions and recommendations.
• Maintain knowledge of wine list and stock availability.

Skills

Food and beverage knowledge

Customer service

Emotional intelligence

Job description

Hand Picked Hotels

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Food & Beverage Supervisor at Norton House Hotel & Spa, part of Hand Picked Hotels.

Please note - there is no live in accommodation available at this property.

Sweeping past the original stone gatehouse and journeying along the tree-lined drive of Norton House Hotel & Spa in Edinburgh, this prestigious Georgian country house leaves an indelible first impression. Like fine malt whisky, it has improved with age. Now a mecca for stylish dining, 21st‑century comforts and cutting‑edge technology blend with historic features to create a sense of the old and new working in unison. This 1840 country house hotel is an idyllic Scottish wedding venue and one of the best meeting venues in Edinburgh, thanks to its location, just 5 minutes from Edinburgh Airport and 20 minutes from the city centre.

About the Role

• The role of a Food and Beverage Supervisor involves preparing food and beverage service areas to Hand Picked Hotels standards ensuring high standards of presentation are always maintained.
• You will be expected to be able to hold a good level of knowledge regarding food menu items and availability, including main ingredients, allergens and preparation style.
• Be able to offer accurate and enticing product descriptions with recommendations based on guest preferences.
• Working towards the achievement of departmental goals, contributing ideas and being open to trying new ways of working.
• Take personal ownership, operating within role parameters.
• As Food and Beverage Supervisor, you will be expected to be able to maintain a good knowledge of the wine list and stock availability.
• Understand the principles of food and wine matching, different grape varieties and predominant flavours.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you

• To be considered for this role you will have current base knowledge and experience of food and beverage within a quality driven hotel, restaurant, or hospitality environment.
• You will be enthusiastic and willing to take on new responsibilities.
• Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate.
• Having a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• It is essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high-quality, personalised, and magical experience that they remember, recommend, and return to time and time again.

Company Benefits

• A competitive salary package of £30,825.60 per year, plus a share of service charge.
• This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, WSET Level 1 and 2 with our In House Wine Academy which are all supported by our learning and development team.
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.