Fleet Administrator

Zenith Group; Leeds; Hybrid; GBP 27,000; Full time

Job summary

A leading vehicle outsourcing company in Leeds is seeking a dedicated Fleet Administrator to join their HGV division. This role focuses on ensuring customer satisfaction by managing repair issues and providing first-class service. The ideal candidate should possess strong communication skills, attention to detail, and the ability to work in a team. Benefits include a competitive salary, flexible working schedules, and professional development opportunities. This is a 6-month Fixed Term Contract with potential for permanency.

Benefits

Private Medical Cover

Life Insurance

Critical Illness Cover

Dental and Health Cash Plans

Tech Scheme

Car Sacrifice Scheme

Flexible working arrangements

Employee Assistance Programme

Qualifications

• Ability to thrive under pressure and work well in a team.
• Self-starter who can deliver first class service.
• Proficient in keeping accurate logs and records.

Responsibilities

• Liaise with repair agents and update systems accurately.
• Ensure timely entry of job information and keep customers informed.
• Track resolution of breakdowns and handle customer inquiries efficiently.
• Maintain service contract obligations and react appropriately to customer needs.
• Accurately capture information from emails and update job notes.

Skills

Strong communication skills

Attention to detail

IT proficiency

Excellent organization

Job description

We are the UK's top independent leasing, fleet management, and vehicle outsourcing business, and we're thrilled to offer incredible opportunities for Fleet Administrators to come aboard our expanding HGV division at Zenith.

Based at our Kirkstall Forge site, this role is as diverse as it is rewarding, with a strong focus on customer service and the chance to build connections with a variety of internal and external partners. As a key player in ensuring that our wide-ranging client base receives repairs and services within set deadlines, and in meticulously reporting activities to the wider business, your contribution will be instrumental in driving our success.

We are looking for a self-starter who can thrive under pressure, work well in a team, and deliver first class service to join us initially for a 6month Fixed Term Contract, with strong possibility of this then leading to a permanent opportunity. If you have strong communication skills, attention to detail, IT proficiency, and excellent organisation are all essential don't miss out on this amazing opportunity to grow and succeed with us! Apply now and let's build a bright future together.

So, what will you be doing?

• Liaising with repair agents on various maintenance issues and updating our systems with detailed and accurate information
• Drive seamless operations by ensuring the accurate and timely entry of job information and keeping customers informed every step of the way
• Ensure customer satisfaction by tracking the resolution of breakdowns or emergency defects, keeping customers informed throughout. Handle and resolve customer, supplier, or internal issues efficiently, escalating where needed to achieve swift resolutions.
• Uphold service contract obligations and operational requirements, reacting swiftly and appropriately to meet customer needs.
• Keeping accurate paper and electronic records, accurately capturing information from emails or calls and updating job notes

The good stuff…benefits!

• Salary of £26,020.80
• 24 days annual leave & 1 day for your birthday, with the option to buy more
• Health & wellbeing: Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
• Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
• Career Development: Opportunities for professional growth and access to our MyGPS personal development framework.
• Perks at Work – save money on everyday essentials with access to a shopping discounts sit
• Support for your wellbeing – onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
• Agile Working: Flexible working arrangements to suit you, with free parking onsite.
• Social Activities: Sports and social clubs, company activities, and team events.
• Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion.

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.