First Line Support / Service Desk Analyst

Armymkt; Southampton; On-site; GBP 22,000 - 24,000; Full time

Job summary

A technology company in Southampton is seeking a 1st Line Support Analyst to provide IT support. This full-time role, initially a 12-month contract, includes troubleshooting Microsoft 365 and managing IT queries. The ideal candidate has strong communication skills and experience in Service Desk support. Opportunities for advancement into 2nd Line support are available. Apply now for a chance to grow in a friendly environment.

Qualifications

• Experience providing IT support in a Service Desk environment.
• Familiarity with Microsoft 365 and Azure AD.
• Positive, user-focused approach required.

Responsibilities

• Act as the first point of contact for IT support queries.
• Troubleshoot issues across Microsoft 365 and Windows OS.
• Manage support tickets and escalate as needed.

Skills

Experience in 1st Line / Service Desk / Helpdesk support

Confident working with the Microsoft stack (M365, Active Directory / Azure AD / Entra)

Great communication skills

Job description

First Line Support / Service Desk Analyst

Southampton | £22,000-£24,000 | Full-time, Onsite (5 days/week)

1st Line Support Analyst - 12-Month FTC (Likely to Go Permanent)

We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent.

Responsibilities

• Acting as the first point of contact for IT support queries (phone, email and walk-ups)
• Troubleshooting issues across Microsoft 365, Entra / Azure AD, Windows 10/11, and core desktop applications
• Managing tickets, escalating where needed and keeping users updated
• Setting up new starters, accounts and basic access permissions
• Delivering excellent customer service to internal users

Qualifications

• Experience in 1st Line / Service Desk / Helpdesk support
• Confident working with the Microsoft stack (M365, Active Directory / Azure AD / Entra)
• Great communication skills and a positive, user-focused approach
• Someone who enjoys being on-site, learning and getting stuck in

Benefits

• FTC with a strong chance of going permanent
• Stable, friendly environment with lots to learn
• Clear progression into 2nd Line over time

If you're looking for hands-on experience, solid training and a path into long-term IT support, apply now or message me directly for more info.

RSG Plc is acting as an Employment Agency in relation to this vacancy.