Fire & Security Service Engineer

Smeba Brandbeveiliging; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security systems provider in the UK is seeking a Security and Fire Alarm Service Engineer. This role involves the installation, maintenance, and compliance of security alarms while delivering exceptional customer service. Ideal candidates are great communicators with technical experience across various security systems and protocols. Strong problem-solving skills and the ability to build long-lasting professional relationships are essential.

Qualifications

• Experience with NSI PD6662 for Intruder Alarms.
• Familiarity with NCP 104 & BS EN 62676 for CCTV.
• Conversant with various communications protocols and systems.
• Knowledge of IP/Analogue and digital systems.

Responsibilities

• Provide installation and maintenance of security and fire alarms.
• Ensure compliance with customer requirements.
• Deliver excellent customer service in all interactions.

Skills

Communication

Problem-solving

Customer service

Teamwork

Technical knowledge (CCTV, Access Control)

Tools

Microsoft operating systems

Networking equipment

SQL

MS Office

Job description

The Security and Fire Alarm Service Engineer (SAFASE) is a key role for our business and the Security and Fire Services Team. The SAFASE is responsible for the provision of safe compliant and installation and maintenance of our clients Security and Fire Alarms. Throughout all service interactions, excellent customer service and compliant technical advice must be provided. We seek to ensure system servicing is fit for purpose and in support of customer and compliance requirements. All aspects of administration to support smooth operations must be demonstrated and all behaviours in support of our values must be evident throughout your employment.

Person Specification

• Confident and self-aware with the ability to communicate professionally
• Able to influence positively to gain effective outcomes
• Able to maintain performance in stressful and challenging circumstances
• Able to build and maintain long-term professional relationships both internally and externally
• Able to identify solutions to suit internal and external customers
• Produce high quality work ensuring recording and use of systems is accurate
• Effective organisation to ensure priorities, goals and deadlines are achieved.

You will be a great communicator, not just a talker, you’ll have proven problem-solving skills and enjoy delivering results to your customers. You are a people person, like working in a team, proud of your work, like to lead by example, if this is you, you’ll have no problem working towards Company and Group shared goals.

To ensure sites are compliant, you will be conversant with NSI PD6662 for Intruder Alarms, NCP 104 & BS EN 62676 for CCTV, and NCP 109 for Access Control.

You will also have experience of multiple communications protocols utilising LAN / WAN and POE. Have used servers and networking with some knowledge of Microsoft operating systems (2003, 2008, Windows XP, Windows 7 Windows 10). Experience with a variety of switches and routers, wireless extenders, some experience with SQL, XML, MS Office would be a huge bonus along with experience on integrated systems, and client/server access control systems and conversant with IP/Analogue and digital systems with the below scopes of works.

• CCTV and Public Address Systems.

• Hikvision
• Bosch
• Pelco
• Analytics Systems
• Axis
• Milestone
• Honeywell
• Samsung
• Toa
• External Detection sensors including Redwall, GJD and Pulnix Beams.

• Access Control.

• Salto
• Paxton
• TDSI
• Honeywell Win-Pak

• Intruder Alarm Systems.

• Honeywell Galaxy
• Texecom
• Pyronix’s
• Risco
• Menvier
• Scantronic.

• Fire Alarm and Nurse Call Systems.