FIELD SERVICE ENGINEER

DDC Dolphin Ltd; Saltley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering and technology company in the UK seeks a Field Based Service Engineer responsible for repairing and maintaining moving and handling equipment across the West Midlands. Ideal candidates are skilled engineers or mechanics with fault-finding abilities and a commitment to customer service. The role offers competitive salary, funded training, 25 days leave, and long-term incentives, all within a supportive and progressive team environment.

Benefits

Funded training and progression opportunities

25 days leave (increasing with milestones)

Cycle to work scheme

Long-term incentives

Discounts on wellbeing products

Life assurance (4x Salary)

Qualifications

• Experience as a skilled engineer or mechanic in a similar role.
• Licensed to drive in the UK with a clean license highly desirable.
• Ability to work independently and keep equipment maintained.

Responsibilities

• Repair, install, and maintain moving and handling equipment.
• Ensure work is carried out safely and to a high standard.
• Provide excellent customer service.

Skills

Fault-finding skills

Customer service

Practical approach

Communication skills

Organisational skills

Job description

DDC was founded with the purpose of safeguarding vulnerable patients, care home residents and front‑line clinicians from the risk of infectious diseases through engineering innovation.

Since 1991 we have designed, engineered and continually developed machinery, including bedpan washer disinfectors, medical pulp macerators and incontinence product macerators. We manufacture equipment at our UK Support Centre based in Poole, Dorset, and export our products all over the world.

Field Based Service Engineer

The Role

As a Field Service Engineer at DDC you’ll be on the move repairing, installing and maintaining moving and handling equipment across the UK (primarily in the West Midlands Area). You will be hands on, keeping things running smoothly and solving problems daily. You will be:

• Working on a range of equipment used for Moving and Handling, i.e. mobile and overhead hoist systems
• Ensuring all work is carried out safely and to a high standard
• Providing excellent customer service
• Keeping up to date with the latest industry training (LOLER/PUWER)

About You

You are a skilled engineer or mechanic that enjoys working independently and appreciates the importance of keeping equipment well maintained in line with appropriate regulations. You take great pride in your work, delivering great service and solving problems, you are:

• Experienced in a similar role
• Analytical with great fault‑finding and repair skills
• Have a hands‑on and practical approach
• Clear with communication and customer focused
• Organised and able to prioritise workload
• Licensed to drive in the UK (clean license highly desirable)

About Your Future

We don’t just offer jobs, we offer careers. Join DDC and you’ll have the chance to develop skills, progress within the company and be part of a team that values your contribution.

As well as a competitive salary the company also offers you the following benefits:

• Funded training and progression opportunities
• 25 days leave (increasing with milestones)
• Cycle to work scheme
• Long‑term incentives
• Discounts on wellbeing products
• Life assurance (4x Salary)

Equal Opportunities

We are an equal opportunities employer and welcome applications from all individuals. If you require any reasonable adjustments during the recruitment process, please do let us know.

Visa and DBS

DDC doesn’t hold a UK visa sponsorship licence and is therefore unable to provide sponsorship for this role. All applicants must therefore have the legal right to work in the UK.

Successful applicants will need to undergo an enhanced DBS check due to the nature of the role.

Join Our Team

Take the first step towards an exciting career with us.