Field Loss Adjuster - Leeds or Manchester

Direct Line Group; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company is seeking a Field Loss Adjuster to cover the Leeds or Manchester area. This role involves conducting field visits, reviewing claims, and providing customer support. Successful candidates will have experience in field-based loss adjusting and a strong understanding of insurance principles. The position offers a robust benefits package including a company car and generous holidays, with an entry-level seniority.

Benefits

9% employer-contributed pension

Annual company bonus of up to 10%

Company car

50% off home, motor and pet insurance

Generous holidays

Employee discounts and cashback

Qualifications

• Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims.
• Strong understanding of insurance principles, policy interpretation, and coverage assessment.
• Confident in creating repair propositions and negotiating settlements.

Responsibilities

• Conduct field visits to support customers in vulnerable situations.
• Review digital evidence submitted via our online claims portal.
• Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores.
• Recommend optimal settlement routes and advise on rectification works.

Skills

Field-based loss adjusting experience

Insurance principles knowledge

Repair propositions negotiation

Knowledge of construction methods

Job description

Field Loss Adjuster - Leeds or Manchester

Field Loss Adjuster – a home-based position, visiting our customers in the Leeds or Manchester area. Postcodes covered include LS, WF, DN, S, HD, HG, M, WA, CW, SK and CH. To be considered, you must have a full UK driving licence and reside within this region, as completing customer visits will be an integral part of your role.

Reporting Directly to the Field Manager

• Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases
• Review digital evidence submitted via our online claims portal
• Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
• Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority
• Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores
• Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions
• Recommend optimal settlement routes, using supply chain options where appropriate
• Support complaint resolution by facilitating field visits and handling informal complaints directly
• Determine and advise on rectification works, acting as a technical point of contact for scope variations
• Carry out investigations to assist with potential subrogated recoveries
• Collaborate with Operational teams and offer guidance to office-based claims handlers
• Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
• Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
• Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
• Continuously develop your own technical expertise and knowledge of insurance practices

What You’ll Need

• Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims
• Strong understanding of insurance principles, policy interpretation, and coverage assessment
• Excellent knowledge of buildings and contents quantum and current construction methods
• Confident in creating repair propositions and negotiating settlements
• Located in and/or around the Leeds or Manchester area, as this is where your customers will be based and your on-site visits will take place
• Full UK driving licence and flexibility to travel as required

Benefits

We recognise we wouldn’t be where we are today without our colleagues. Enjoy a benefits package that supports your life and wellbeing:

• 9% employer-contributed pension
• Annual company bonus of up to 10%
• Company car
• 50% off home, motor and pet insurance, plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme – lease a brand new electric or plug-in hybrid car in a tax-efficient way
• Generous holidays
• Buy-as-you-earn share scheme
• Employee discounts and cashback
• And many more

Hours: 35 hours per week.

Seniority level

Entry level

Employment type

Full-time

Job function

Finance and Sales

Industries

Insurance

Direct Line Group is an equal opportunity employer, committed to creating an inclusive workplace where everyone can be themselves and succeed. We are delighted to feature as one of the UK's Top 50 Inclusive Employers.