Field Delivery Manager

Johnson Controls, Inc.; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading global equipment and services provider is looking for an HVAC Field Delivery Manager to lead a team of technicians in the Southwest UK. This full-time role involves overseeing resource planning and ensuring customer satisfaction through effective team management. Ideal candidates will have proven HVAC experience, supervisory skills, and effective communication abilities. The position offers competitive pay and a comprehensive benefits package.

Benefits

Competitive salary and management incentive bonus

Life assurance and holiday purchase scheme

Company car & IT equipment provided

Mental health support and development opportunities

Employee referral scheme

Discounts on Johnson Controls products

Voluntary benefit schemes including childcare vouchers

Qualifications

• Proven experience in HVAC and refrigeration systems in industrial settings.
• Previous supervisory experience preferred.
• Ability to communicate technical information to non-technical audiences.

Responsibilities

• Lead and manage a team of skilled technicians.
• Oversee resource planning and contractual obligations.
• Balance commercial priorities while managing multiple tasks.

Skills

Proven experience in the HVAC industry

Excellent verbal and written communication skills

Proficiency in IT systems

Ability to influence and manage stakeholders

Education

IOSH qualification

Tools

Word

Excel

PowerPoint

Apple iPad systems

Job description

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Talent Acquisition Partner @ Johnson Controls | MSc, Recruitment, Admin

Johnson Controls is a global leader in providing equipment, controls, and services for heating, ventilating, air‑conditioning (HVAC), and security systems. In the UK&I, our Service team delivers innovative maintenance and service solutions to a diverse customer base across all industry sectors, including HVAC, chillers, industrial refrigeration, controls, and mechanical and electrical works.

What You Will Do

We’re looking for an experienced HVAC Field Delivery Manager to lead, inspire, and manage a team of skilled technicians. In this role, you’ll oversee resource planning and cultivate a motivating environment where your team can thrive and meet high‑performance standards. You’ll ensure contractual obligations are met and customer satisfaction remains a top priority by understanding their requirements and coordinating work assignments efficiently. It’s a hybrid type of role to cover the Southwest of the UK, including Bristol and Plymouth regions with a mixture of office‑based (Bristol/Plymouth/Cardiff), and remote/site working.

How You Will Do It

• Lead your team with confidence, making sound decisions even in ambiguous situations and driving change initiatives.
• Verify and implement remedial repair quotations to maintain expected business margins.
• Ensure site‑specific RAMS are completed in line with Health & Safety requirements.
• Oversee technician tools and equipment management, including PAT testing and calibration. Ensure adequate PPE is issued and well maintained.
• Balance commercial priorities while managing multiple tasks and projects simultaneously.
• Develop and implement effective planning and organisational strategies to meet service‑level targets.
• Foster a culture of curiosity and continuous learning for both yourself and your team.
• Promote collaboration across internal teams and external partners to drive improvement and establish best practices.

What We Look For

• Proven experience in the HVAC industry coupled with a solid working knowledge of HVAC and refrigeration systems in industrial and commercial settings.
• Previous supervisory experience; an IOSH qualification is advantageous.
• Ability to influence, manage, and collaborate with internal and external stakeholders at all levels.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non‑technical audiences.
• Proficiency in IT systems, including Word, Excel, PowerPoint, and Apple iPad systems.

What We Offer

At Johnson Controls, we believe in supporting our employees with a culture that values work‑life balance and continuous learning. Our comprehensive benefits package includes:

• Competitive salary and management incentive bonus
• Life assurance and Holiday purchase scheme
• Company car & IT equipment provided
• Mental health support and development opportunities
• Employee referral scheme and discounts on Johnson Controls security products (including ADT Smart Home)
• Voluntary benefit schemes, including childcare vouchers, cycle‑to‑work programmes, eye care vouchers, and high street discounts

If you’re ready to take the next step in your career and lead a high‑performing team in a globally recognised organisation, we’d love to hear from you.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Industrial Machinery Manufacturing