Field Care Supervisor

Mash Group; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist care provider in the UK seeks a proactive Field Care Supervisor / Care Coordinator to join their team in Tetbury/Bristol. This role involves field-based quality assurance and office coordination, ensuring safe and compliant care delivery. The ideal candidate has at least 1 year of supervisory experience, understands CQC regulations, and possesses excellent communication skills. A full UK driving license is required for travel. This position offers a rewarding opportunity in a dynamic environment.

Qualifications

• Minimum 1 year’s experience in a care coordination or supervisory role.
• Strong understanding of CQC requirements.
• Excellent communication and interpersonal skills.
• IT literate and confident using rostering systems.
• Full UK driving licence and access to a car.
• Strong time management skills.

Responsibilities

• Conduct initial care needs assessments and service reviews.
• Carry out regular staff supervisions and spot checks.
• Support onboarding of new care staff.
• Manage care rotas and arrange shift cover.
• Maintain accurate staff compliance records.
• Assist with audits and CQC compliance preparation.

Skills

Field Care Supervision

Care Coordination

Communication

Time Management

IT Literate

Education

NVQ/QCF Level 3 in Health & Social Care (or working towards)

Tools

Rostering systems

Care management systems

Job description

Do you have Field Care Supervision or Care Coordinator experience and looking for a new challenge?

Field Care Supervisor / Care Coordinator

Tetbury/Bristol

Our client is a specialist care provider delivering high-quality, person‑centred staffing solutions to clients in their own homes across Gloucestershire. They pride themselves on offering responsive, professional, and reliable care services, supporting both our clients and our staff to achieve the best possible outcomes. Due to continued growth, they are seeking a proactive and organised Field Care Supervisor / Care Coordinator to join their Tetbury‑based team. This is a varied and rewarding position, ideal for someone who thrives in a fast‑paced, people‑focused environment. You will balance field‑based quality assurance and supervision with office‑based coordination duties, ensuring the safe, compliant, and efficient delivery of care services.

Key Responsibilities

Field‑Based Duties

• Conduct initial care needs assessments, risk assessments, and service reviews
• Carry out regular staff supervisions and spot checks
• Support onboarding and induction of new care staff
• Ensure staff deliver safe, high‑quality, person‑centred care
• Visit clients’ homes to maintain relationships and service standards
• Respond to and support the resolution of urgent field‑based issues

Coordination / Office‑Based Duties

• Liaise with clients to understand and meet care requirements
• Manage and update care rotas using internal systems
• Arrange last‑minute shift cover and emergency bookings
• Maintain accurate staff compliance records and documentation
• Support recruitment processes, including interviews and right‑to‑work checks
• Assist with audits, CQC compliance preparation, and internal reviews
• Participate in a shared on‑call rota (one evening per week and one weekend per month)

About You

Essential Requirements

• Minimum 1 year’s experience in a care coordination or supervisory role (domiciliary or agency setting)
• Strong understanding of CQC requirements and safe care delivery
• Excellent communication and interpersonal skills with a calm, professional approach
• IT literate and confident using rostering or care management systems
• Full UK driving licence and access to a car (willingness to travel)
• Strong time management skills with the ability to plan work efficiently

Desirable

• NVQ/QCF Level 3 in Health & Social Care (or working towards)
• Knowledge of the healthcare recruitment or agency sector
• Familiarity with Gloucestershire and Bristol areas