Field-Based Drying & Restoration Technician

Hastingsdirectsmartmiles; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A digital insurance provider is seeking a Drying and Restoration Technician to assess flood claims and manage restoration efforts in the designated region. This field-based role requires expertise in damage management and excellent customer service skills. The position offers flexible working conditions, competitive bonuses, and comprehensive benefits, including a wellbeing program and annual leave options.

Benefits

Flexible working

Competitive bonus scheme

Mental wellbeing programme

25 days annual leave + bank holidays

Qualifications

• Extensive experience in flood and escape of water damage management is essential.
• Proven expertise across all damage perils and restoration scenarios.
• Physically capable of property strip-outs and equipment handling.

Responsibilities

• Evaluate claims and take immediate action to restore customers' homes.
• Manage customer claims onsite, ensuring compliance with health & safety standards.
• Collaborate with Surveying Leads for efficient claim resolution.

Skills

Flood and escape of water damage management

Restoration best practices

Health & safety regulations

Customer care

Education

Qualification in drying and restoration (e.g. BDMA)

Tools

Claims management software (e.g., CoreLogic)

Job description

A digital insurance provider is seeking a Drying and Restoration Technician to assess flood claims and manage restoration efforts in the designated region. This field-based role requires expertise in damage management and excellent customer service skills. The position offers flexible working conditions, competitive bonuses, and comprehensive benefits, including a wellbeing program and annual leave options.