Facilities and Operations Manager

IWFM Regional/Special Interest Group; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading academic institution in Greater London seeks a Facilities and Operations Manager to oversee facilities management across two sites. The role requires strong leadership skills, a degree-level education, and a health and safety qualification. Responsibilities include managing a team of nine, ensuring health and safety compliance, and developing operational strategies. This full-time position offers hybrid working arrangements with a focus on effective service delivery to staff and students.

Qualifications

• Significant experience in Facilities or Building Management within Higher/Further Education.
• Proven leadership experience with the ability to coach and mentor staff.
• Experience in managing supplier relationships and project management.

Responsibilities

• Lead a reception and facilities team of nine staff.
• Manage health and safety, risk management, and business continuity planning.
• Develop operational and facilities management strategies.

Skills

Leadership

Facilities Management

Health and Safety Management

Project Management

Supplier Relationship Management

Education

Degree level education or equivalent

Health and safety qualification (NEBOSH/IOSH)

Job description

About us

The UCL School of Management is home to UCL’s business and management research and education programmes. The School has forged a reputation for world-leading research and teaching in the areas of innovation management, the creation and growth of technology-intensive organisations, business analytics, and entrepreneurship.

The research undertaken at the UCL School of Management has been rated as ‘world-leading’ and ‘internationally excellent’ in the Research Excellence Framework 2021 (REF), placing us 2nd in the UK for Business and Management. The School is accredited by both the AACSB and AMBA, and is a member of the Chartered Association of Business Schools.

The School is home to over 2,000 students, with more than 55% from outside the UK, who study across a range of undergraduate, postgraduate, executive and PhD programmes. These programmes prepare our students for leadership roles in the next generation of tech-intensive organisations and new ventures, as well as in finance and consulting firms.

Since 2025, the UCL School of Management has been undergoing a rapid expansion, which will see staff and student numbers double, and new facilities being developed at our premises in Canary Wharf, to transform the campus into an inspiring and sustainable environment for all.

Further information about the School can be found here.

About the role

The Facilities and Operations Manager will provide and maintain the highest levels of service to UCL School of Management staff, students and visitors, on both our Canary Wharf and Bloomsbury sites. Whilst acting as the School’s lead for a very wide range of facilities, estates and operational issues, you will be responsible for the line management of a reception and facilities team of nine staff, in addition to acting as the School’s lead for all aspects of health and safety, risk management and business continuity planning.

You will excel in building relationships with both UCL and external contacts and will have the ability to work with the School Manager to create innovative solutions and improvements to day-to-day problems and processes, whilst also developing comprehensive operational and facilities management strategies to meet the School’s long-term objectives. You will be at the forefront of the School’s expansion at Canary Wharf, with the opportunity to exercise your leadership and decision-making skills at a time of transformational change for our staff and students.

This is a full-time position based at Canary Wharf. The role is eligible for hybrid working with a minimum of 60% on-site.

About you

The successful candidate will be educated to degree level (or possess equivalent qualifications or substantial relevant experience) and have a recognised health and safety qualification such as NEBOSH/IOSH. You will have significant experience working in Higher/Further Education or a similar sector, with a strong leadership background in Facilities or Building Management.

The role requires proven experience in managing and developing staff, including the ability to transfer skills and to act as a coach and mentor to junior team members. You should also be able to demonstrate experience in managing supplier relationships, in project management and in business continuity planning.

To apply for this post, please click here.