Facilities Administration Officer

Sanctuary Group; Worcester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading care and housing provider is seeking a Facilities Administration Officer in Worcester. This role involves a wide range of administrative duties, from serving as the first point of contact to managing supplies and correspondence. The ideal candidate will bring customer service experience, proficiency in Microsoft Office, and strong interpersonal skills. The organization offers a comprehensive benefits package, including leave, pension schemes, and wellbeing support.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Employee rewards and discounts

Qualifications

• Experience of working in a customer service environment.
• Working knowledge of Microsoft Office including Word, Outlook, Excel.

Responsibilities

• Supporting the delivery of an effective administration service including reception and switchboard duties.
• Providing an efficient facilities service including mail processing and stock management.
• Liaising with internal and external customers through various channels.
• Raising and processing purchase orders.

Skills

Customer service experience

Microsoft Office (Word, Outlook, Excel)

Interpersonal skills

Full valid driving licence

Job description

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Title: Facilities Administration Officer

Location:

Worcester, Worcestershire, GB, WR1 3ZQ

Department: Facilities Management

Operation: Sanctuary Group

Closing Date: 29/01/2026

Requisition: 227017

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Facilities Administration Officer

Sanctuary House, Worcester

£24,832 - £26,139 per year

35 hours per week

We are currently looking for a Facilities Administration Officer to join our Worcester based Facilities team. As a Facilities Administration Officer you will be a well organised individual and play a pivotal role in the Facilities Team. No two days are the same as you will be involved in a whole host of different activities ranging from administrative duties to assisting with hospitality and events. The role of Facilities Administration Officer is the ideal opportunity for you if you work well as part of a team and are looking for a new challenge.

The role of Facilities Administration Officer will include:

• Supporting the delivery, maintenance and monitoring of an effective administration service including reception and switchboard duties
• Providing an effective and efficient facilities service including sorting, scanning and processing income and outgoing mail; stock management of essential supplies, equipment and archive management
• Liaising with internal and external customers via phone, email, and face to face
• Raising and processing purchase orders

Skills and experiences:

• Experience of working in a customer service environment
• Working knowledge of Microsoft Office including Word, Outlook, Excel
• Confident and positive attitude with strong interpersonal skills
• Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £24,832 per annum (rising to £26,139 per annum after 12 months, subject to satisfactory performance)

Contact

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.