Ethical Banking Customer Advisor – Branch Support

Co-operative Bank plc.; Cwmbrân; On-site; GBP 23,000; Full time

Job summary

A UK-based ethical bank is seeking a Customer Service Officer in Cwmbran, responsible for providing outstanding service to personal and business banking customers. Success in this role is driven by a target-oriented mindset and a passion for helping customers. This full-time position includes a comprehensive training program and various employee benefits such as holidays, pension contributions, and wellbeing support. Join us to make a difference in our community and be part of a diverse team committed to ethical banking.

Benefits

27 days holiday plus bank holidays

Competitive pension with up to 10% employer contribution

Wellbeing support including mental health resources

Corporate discounts for over 800 retailers

Family friendly policies and supportive environment

Qualifications

• Previous experience in a customer service environment is essential.
• Knowledge of cash handling would be advantageous.
• A passion for excellent customer service with a positive approach.

Responsibilities

• Act as the first point of contact for customers within the branch.
• Support customers through various channels including telephone and in person.
• Identify and address customer needs effectively.

Skills

Customer service experience

Cash handling

Target driven

Computer literacy

Ability to assist diverse customers

Fast-paced environment adaptability

Job description

A UK-based ethical bank is seeking a Customer Service Officer in Cwmbran, responsible for providing outstanding service to personal and business banking customers. Success in this role is driven by a target-oriented mindset and a passion for helping customers. This full-time position includes a comprehensive training program and various employee benefits such as holidays, pension contributions, and wellbeing support. Join us to make a difference in our community and be part of a diverse team committed to ethical banking.