Enquiry Advisor

Ramsay Health Care Limited; Chelmsford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Chelmsford is seeking an Enquiry Advisor for their National Enquiry Centre. The role involves providing exceptional customer support through telephone, email, and web channels. The ideal candidate will have strong communication skills and a passion for customer service. This full-time position offers hybrid working opportunities after successful completion of probation, along with a range of employee benefits including competitive leave and private medical cover.

Benefits

25 Days Leave + Bank Holidays

Private Medical Cover

Enhanced Parental Leave Policies

Free Training and Development

Employee Assistance Programme

Cycle2Work scheme

Qualifications

• Passionate about leading teams and delivering exceptional service.
• Ability to provide telephone, email and web support to patients.
• Strong relationships and commitment to constant improvement.

Responsibilities

• Provide telephone, email, and web support to patients.
• Deliver a seamless and positive customer experience.
• Contribute to team development at the National Enquiry Centre.

Skills

Customer service experience

Strong communication skills

Positive attitude

Job description

Enquiry Advisor page is loaded## Enquiry Advisorlocations: Springfield Hospitaltime type: Full timeposted on: Posted 8 Days Agotime left to apply: End Date: January 21, 2026 (5 days left to apply)job requisition id: JR15387**Job Description****Enquiry Advisor****National Enquiry Centre, Springfield Hospital, Chelmsford, Essex****Full-Time, 37.5 Hours Per Week**At Ramsay Health Care UK, we believe in “People Caring for People.” Our culture is built on strong relationships, sustainable growth, and a commitment to constant improvement. If you’re passionate about leading teams and delivering exceptional service, we want to hear from you.We are developing and growing our National Enquiry Centre and as a result we have an exciting Customer Service Advisor opportunity based at our Springfield Hospital site in Chelmsford. We are looking for people passionate about customer service to join us and in return receive excellent benefits, training and ongoing career development opportunities within our National Enquiry Centre or across the wider business.The National Enquiry Centre is Ramsay UK’s central customer service hub and is the heart of our business. Open from 8am – 8pm Monday to Friday and 9am – 2pm Weekends, our dedicated advisors provide telephone, email and web support to our patients and pride themselves on delivering a seamless and positive customer experience.Based at our Springfield site based in Chelmsford with hybrid working opportunities available following successful completion of probation period.**Benefits:*** 25 Days Leave + Bank Holidays* Buy & Sell Flexi Leave Options* Private Pension where Ramsay will match up to 5% after a qualifying period* Enhanced Competitive Parental Leave Policies* Private Medical Cover with option to add partner & dependants* Life Assurance (Death in Service) x3 base salary* Free Training and Development via the Ramsay Academy* Subsidised staff restaurant* Concerts for Carers* Employee Assistance Programme* Cycle2Work scheme available, in partnership with Halfords* The Blue Light Card SchemeRamsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.*We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process***We care.**It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.We are committed to equality of opportunity for all. This position is subject to background and DBS checks.