Engagement Manager

LexisNexis; City of London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A global risk assessment provider is seeking an Engagement Manager to handle key accounts and improve fraud detection through proactive analysis. The role requires proficiency in SQL and Python, excellent communication skills, and a proactive mindset. You will be contributing to real-world impacts by minimizing fraud losses while maximizing customer value. This position comes with a fixed-term contract and numerous benefits, including generous holidays and a contributory pension scheme.

Benefits

Generous holiday allowance

Private medical benefits

Access to extensive learning resources

Employee discount scheme

Qualifications

• Proficiency with languages such as SQL, Python.
• Interest in fraud analysis for real-life scenarios.
• Highly proactive nature and well-organised.

Responsibilities

• Support business reviews for key accounts.
• Conduct proactive monitoring and analysis.
• Optimize fraud detection performance.

Skills

SQL

Python

Data analysis

Research skills

Good communication skills

Tools

Data workflow management tools

Job description

Engagement Manager – 1 year FTC (London, Poland, Germany, Spain, France)

Contract Type: Fixed Term Contract (Fixed Term)

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team: You’ll work within a collaborative and supportive environment to grow your personal and problem‑solving skills and help deliver solutions that will go head‑to‑head against some of the most motivated attackers in the world to protect billions in revenue.

In this role, you will work in collaboration with our customers and account managers to maximise the value delivered by the world’s largest email‑based risk assessment solution. Your results will lead to immediate real‑world impact in the form of lower customer friction, reduced fraud losses and, as a result, increased customer profitability.

Key activities include:

• Proactive analysis of accounts to identify improvements
• Optimising the risk assessment to more accurately detect high risk transactions
• Providing thought leadership to customers during business reviews

We are looking for individuals with a proactive and analytical approach to problem‑solving, good consulting mindset and an interest to bring value to our customers. In the role you’ll experience how to leverage real‑time digital identity intelligence, analysing millions of transactions per month for some of the largest companies operating in Financial Services, Insurance, and e‑Commerce.

Responsibilities

• Support business reviews for key accounts through the creation and presentation of analytical insights relating to the customer’s deployment
• Conduct proactive monitoring and analysis to ensure key customers’ solution performance is maintained and improved
• Perform targeted rule adjustments to help our customers address emerging risks
• Develop an action plan for key customers which improves their maturity on the solution. Provide business support through fraud analysis and research
• Conduct routine fraud review verification and ensure corrections/clarifications are made in a timely manner
• Improve fraud detection performance by optimising the false positive/fraud capture rate. Utilize various data workflow management and analysis tools

Requirements

• Proficiency with languages such as SQL, Python, etc. and various data types and formats including XML, flat files, delimited, etc.
• Proficiency with data analysis tools and processes
• Interest in working together with varied areas within the company and customers
• Ability and desire to learn new processes, tools, and technologies
• Good research skills and interest in fraud analysis for real‑life scenarios
• Good oral and written communication skills in English. Other languages ideal
• Highly proactive nature and well‑organised, able to prioritise time

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Life Assurance
• Access to a competitive contributory pension scheme
• Save‑As‑You‑Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discount scheme via Perks at Work

Additional Location(s)

Poland; France; Frankfurt; Madrid; Barcelona

Equal Opportunity Employment

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, nationality, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. EEO – Know Your Rights.

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