Employee Relations & Policy Manager

Mobile Broadband Network Ltd; Reading; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading mobile network infrastructure provider is seeking an Employee Experience, ER & Policy Manager. This hybrid role requires expertise in UK employment law and hands-on management of ER cases, while also focusing on strategic policy development. The successful candidate will redefine HR practices to support a thriving workplace culture. Ideal for someone with a proactive approach and strong coaching skills, this position offers flexibility and an opportunity to shape the employee experience at a pivotal organization.

Qualifications

• Proven experience managing both individual and collective ER cases.
• Experience with insourcing required.
• A track record of developing and implementing HR policies.
• Ability to simplify complex processes for managers.

Responsibilities

• Manage ER cases, coaching managers through processes.
• Lead collective ER processes such as insourcing.
• Redefine and update HR policies for simplicity and compliance.
• Enhance the HR intranet with accessible tools and resources.
• Design training content to strengthen manager capability.

Skills

Strong knowledge of UK employment law

Experience managing ER cases

Coaching and influencing managers

Excellent communication skills

Proactive mindset

Job description

Employee Experience, ER & Policy Manager

Reading – Hybrid-working

6-month contract

At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain. As the UK’s largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity.

Our People team is at the heart of shaping the employee experience and enabling business success. Acting as a centre of excellence, we design and deliver the people strategy that ensures our organisation has the skills, resources, and engaged workforce it needs—today and for the future.

We’re looking for an experienced Employee Experience, ER & Policy Manager to join our People Team on a contract basis. This is a unique opportunity to combine hands‑on ER case management with strategic policy development and manager capability building.

You’ll play a key role in supporting both individual ER cases (grievance, disciplinary, sickness absence) and collective ER processes (potential in insourcing). But this role goes beyond case management — you’ll be shaping the way we work by redefining our core policies in line with our desired employee experience, embedding company behaviours, and equipping line managers with the confidence to take ownership of people management activities. This is a hybrid role with a minimum of 3 days per week in our Central Reading office.

What you’ll do:

• Manage ER cases (grievances, disciplinaries, sickness absence, performance, flexible working), coaching managers through the process and building their capability.
• Lead collective ER processes such as insourcing and role and structure changes.
• Redefine HR policies, contracts, and supporting documents to reflect our company behaviours and a consistent “tone of voice” that brings to life our employee experience.
• Review and update policies to ensure they are simple, user‑friendly, legally compliant, and aligned with best practice.
• Assess and model the impact of policy changes, providing recommendations for sign‑off.
• Communicate and embed policy changes effectively, with a focus on upskilling managers.
• Enhance our HR intranet with clear, accessible tools, guidance, and self‑service resources.
• Establish a robust policy review process aligned with business governance.
• Design and deliver training/e‑learning content to strengthen line manager capability.
• Explore and recommend models for ongoing HR/ER advisory support.
• Contribute as an HR generalist to wider people and culture projects, supporting the delivery of our People Strategy.

What you’ll bring:

• Strong knowledge of UK employment law and ER best practice.
• Proven experience managing both individual and collective ER cases.
• Experience with insourcing.
• AАв track record of developing and implementing HR policies and frameworks.
• Confidence in coaching and influencing managers to take ownership.
• Excellent communication skills, with the ability to simplify complex processes.
• A proactive, solutions‑focused mindset with a passion for continuous improvement.

MBNL – building strength through inclusion.

At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment clínicas where everyone can flourish. By fostering an inclusive environment, we are championing each other’s 举 uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.

We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.

MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.