EMEA Group Travel Sales & Service Specialist

TC Industries Of Canada Company; Woking; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global cruise line is seeking a Group Sales & Service Agent in Woking, England. This fully on-site role focuses on managing group cruise reservations and providing exceptional support to travel partners and guests in the UK and EMEA. The ideal candidate has customer service experience and a strong understanding of group booking processes. Join a vibrant team dedicated to delivering premium service and enjoy competitive compensation and professional growth opportunities.

Benefits

Competitive compensation

Professional development opportunities

Supportive work environment

Qualifications

• 1–2 years of experience in a contact center, travel, or hospitality sales.
• Fluency in English; additional European languages valued.
• Understanding of group booking processes.

Responsibilities

• Manage group reservations according to company policies.
• Serve as primary contact for UK and EMEA travel partners.
• Ensure compliance with pricing and booking guidelines.

Skills

Customer service

Problem-solving

Multitasking

Time management

Communication

Education

Secondary school diploma or equivalent

University degree in business, hospitality, or travel

Tools

Travel systems (e.g., Seaware)

CRM tools

Job description

A global cruise line is seeking a Group Sales & Service Agent in Woking, England. This fully on-site role focuses on managing group cruise reservations and providing exceptional support to travel partners and guests in the UK and EMEA. The ideal candidate has customer service experience and a strong understanding of group booking processes. Join a vibrant team dedicated to delivering premium service and enjoy competitive compensation and professional growth opportunities.