Service Advisor

Vertu Motors plc; Harlow; On-site; GBP 34,000; Full time

Job summary

A leading motor retailer in Harlow seeks a Service Advisor to manage customer relationships and ensure outstanding satisfaction in a fast-paced environment. The ideal candidate will have previous experience in the motor trade. A competitive salary up to £33,990, along with benefits including exceptional training opportunities and a range of perks, are offered for this full-time role.

Benefits

25 days holiday plus bank holidays

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous experience as a Service Advisor within the motor trade is essential.
• Strong customer focus and relationship maintenance skills.
• Ability to meet targets and deadlines.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Set customer expectations and maintain communication throughout the service.
• Upsell additional products and follow-up for customer satisfaction.

Skills

Customer service

Relationship management

Communication skills

Experience with Kerridge

Ability to work in a fast-paced environment

Job description

Vertu Harlow Multi-Franchise Service Centre

Here at , we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a basic salary up to £33,990 depending on experience plus company benefits. This is a full time permanent role Monday-Friday.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previousexperience as a Service Advisor within the motor trade and experience usin Kerridge; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.