Property Maintenance Operative

The Travel Chapter Group.; Bideford; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A holiday rental company is seeking a Maintenance Operative based in Saxmundham, offering a mix of office, home, and travel work. Responsibilities include performing various maintenance and gardening tasks, engaging with homeowners, and ensuring upkeep. Successful candidates will have prior maintenance experience and a full UK driving licence. This role includes opportunities for overtime and unique employee benefits, fostering a supportive work environment.

Benefits

25 days' holiday plus bank holidays

Birthday off

Contribution towards holiday

Paid day for charitable work

Friends and family discounts

Life assurance

Access to social clubs and wellbeing initiatives

Regular social events

Qualifications

• Experience in general maintenance, including painting and decorating, basic carpentry and plumbing.
• Confidence completing low-level gardening tasks.
• Practical, common-sense problem-solving approach.

Responsibilities

• Carrying out general maintenance tasks over managed properties.
• Completing gardening and outdoor upkeep.
• Responding to maintenance needs quickly and professionally.

Skills

General maintenance

Painting and decorating

Basic carpentry

Simple plumbing tasks

Low-level gardening

Problem solving

Communication

Basic computer skills

Education

Full UK driving licence

Job description

Overview

Maintenance Operative

Employment type: Permanent
Hours of work: 5 days per week on a rota basis, Monday to Sunday. Core hours 9:00am – 5:00pm, with participation in an on-call rota between 5:00pm – 9:00pm

Location: Saxmundham (base office), with home working and travel to properties in the surrounding area

Your next chapter

Travel Chapter is looking for a Maintenance Operative to join our team, based from our Saxmundham office. This role offers a great mix of independence, variety and pace. Saxmundham will be your base for equipment, vans and team connection, while your day-to-day work will be split between working from home and visiting our managed properties across the local area.

No two days look the same in this role. One day you may be fixing a maintenance issue, the next carrying out preventative checks, supporting homeowners, or keeping outdoor spaces looking their best. If you enjoy hands-on work, problem-solving on the go and a role where you can see the impact of your work every day, this could be the perfect fit.

You will need to be a confident driver. A branded company van will be provided for business use only.

Responsibilities

• Carrying out a wide range of general maintenance tasks across our managed properties
• Completing low-level gardening and outdoor upkeep, including mowing and basic grounds maintenance
• Taking a proactive, preventative approach to maintenance, identifying and resolving issues before they escalate
• Responding quickly and professionally to reactive maintenance needs
• Liaising directly with homeowners and guests, providing reassurance, updates and practical solutions
• Supporting our out-of-hours on-call rota between 5:00pm – 9:00pm, with overtime and retainer paid
• Updating systems and records accurately once work has been completed
• Ensuring all work is carried out safely and in line with health and safety requirements

This is a fast-moving role with plenty of variety, where organisation, adaptability and a calm approach under pressure are essential.

What you’ll bring

• Experience in general maintenance, including painting and decorating, basic carpentry and simple plumbing tasks
• Confidence completing low-level gardening tasks such as mowing and basic outdoor upkeep
• A practical, common-sense approach to problem solving
• The ability to communicate clearly and professionally with homeowners and guests
• Basic computer skills to update systems and records
• A full UK driving licence
• Experience re-sealing around shower trays and baths would be beneficial, but not essential

What you’ll get

• 25 days’ holiday plus bank holidays
• A dedicated day off for your birthday or a loved one’s
• £500 contribution towards a holiday of your choice
• A paid day for charitable or volunteering work
• Friends and family discounts on holidays
• Life assurance
• Access to a range of social clubs and wellbeing initiatives
• Regular team and company social events, including our Christmas celebrations

Overtime and an additional £25 retainer apply for out-of-hours on-call work, whether or not you are called out.

Who we are

We’re Travel Chapter, the holiday home people. From cosy cottages to coastal escapes, we showcase great places to stay across the UK while supporting homeowners, guests and local communities.

The people behind our company are at the heart of everything we do. It’s a place where everyone is welcome, a place that’s friendly and fair, and a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do and take a common-sense approach to getting things done. When things go wrong, we do everything we can to make them right, learning from it and adapting while staying curious and never standing still.

Diversity is key to our success and we work hard to be inclusive. Please let us know if you need any adjustments to the application or selection process so you can do your best. We’ll be happy to help.