Reception and Administration Assistant

Porter Dodson LLP; Yeovil; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A reputable law firm in Yeovil seeks a Reception and Administration Assistant to enhance their Client Services Team. This full-time role involves providing a warm and professional reception service, managing incoming calls, and maintaining confidentiality. Successful candidates will have excellent interpersonal and organisational skills along with experience in a professional environment. Benefits include flexible working, holidays, and a bonus scheme.

Benefits

Flexible working

25 days holiday plus bank holidays

Extra day of holiday for your birthday

Annual Bonus Scheme

Private healthcare

Pension scheme

Life assurance

Eye tests

Flu jabs

Corporate gym membership discounts

Legal support

Charity fundraising participation

Qualifications

• Excellent interpersonal skills and a welcoming yet efficient style.
• Strong organisational and administrative skills.
• Prior experience in reception support, ideally in a law firm.

Responsibilities

• Provide a friendly and professional reception service.
• Direct clients and communicate their arrival promptly.
• Answer incoming calls and redirect appropriately.
• Maintain data confidentiality and process information securely.

Skills

Interpersonal skills

Organisational skills

Communication skills

IT skills

Multitasking abilities

Tools

Microsoft Office

Outlook

Job description

Reception and Administration Assistant

Department: Central Team

Employment Type: Full Time

Location: Yeovil

Description

Due to internal progression we have an exciting opportunity for a Reception & Administration Assistant to join our Client Services Team in our busy and welcoming Yeovil office. We are looking for someone who can provide a friendly and professional reception service to internal and external clients. This rewarding role would suit someone with excellent interpersonal skills, a welcoming yet efficient style, a dynamic approach to work with the ability to multitask, where you will promote the professional image of the Firm through all interactions both in person and on the phone.

Key Responsibilities

• Ensure clients receive a warm welcome, directing them appropriately and communicating their arrival promptly with the relevant fee earner.
• Ensure the reception area is always clean, tidy and free of hazards, including, stairs, corridors, and immediate external areas.
• Responsible for ensuring all incoming calls are answered promptly (within four rings) and redirected accurately.
• Communicate all messages (verbal and written) clearly, quickly, and accurately.
• Deal with all enquiries both in person and on the telephone in a polite and professional manner.
• Ensure the confidentiality and security of all data/information that is processed via Reception, being aware at all times of client confidentiality and data protection.
• Ensure daily post collections are received & scanned punctually & all out going post is franked ready for collection at the appropriate time.
• Direct all deliveries promptly to the appropriate member of staff.
• Effectively manage the receipt of monies from clients; carry out day to day cashiering duties for the office (where appropriate).
• Maintain stationery, reviewing weekly and ordering appropriately.
• Always promote a professional image of the Firm and be knowledgeable about the services Porter Dodson offers.

Skills, Knowledge and Expertise

This role would best suit someone who is proactive and enthusiastic, with great interpersonal skills and the ability to communicate with people at all levels. Strong organisational and administrative skills are essential, along with the ability to multi-task and convey clear and accurate information. More technical requirements include excellent IT skills including the use of Microsoft Office and Outlook. Ideally you will have demonstrable experience providing reception support in a law firm or professional services environment.

Benefits

• Flexible working
• 25 days holiday, plus bank holidays
• Extra day of holiday for your birthday
• Annual Bonus Scheme
• Private healthcare
• Pension scheme(s)
• Life assurance
• Eye tests
• Flu jabs
• Corporate gym membership discounts
• Legal support
• Opportunities to get involved with charity fundraising, sports teams and office social events