Customer Service Advisor Corporate

Recorra Limited; Hastings; On-site; GBP 25,000; Full time

Job summary

A leading circular economy company is seeking a Customer Service Advisor in Hastings. This full-time role involves handling customer queries via phone and email, maintaining rapport, and providing exceptional support. Ideal candidates are self-motivated problem-solvers with at least a year of customer service experience. Benefits include charity volunteering, a pension scheme, and a friendly workplace culture. Candidates must have the legal right to work in the UK. Apply now if you want to make a meaningful difference!

Benefits

Charity volunteering opportunities

Employee pension scheme

22 days annual leave

Individual training budget

Lively working culture

Qualifications

• 1 year customer service experience preferred.
• Ability to adapt communication style to suit customers.
• Strong problem-solving abilities.

Responsibilities

• Handle customer queries via telephone and email.
• Contact clients to save accounts from cancellation.
• Provide first-class customer support and prompt resolutions.
• Build good rapport with clients.
• Manage pricing and invoicing queries.
• Log leads and opportunities on CRM.

Skills

Customer service skills

Problem-solving

Analytical skills

Self-motivation

Job description

Overview

Job Title: Customer Service Advisor
Location: Recorra, Unit 11, Moorhurst Road, St Leonards on Sea, East Sussex, TN38 9NB
Salary: £25,000 per annum
Job Type: Full-time, permanent
Working Hours: 37.5 hours. Mon-Fri. 9am to 5:30pm – or as the job requires
Close date: Please apply before 7th November

The Company

Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation.

We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.

The Role

Are you a Customer Service Superstar with a heart for our planet? Ready to join a team where your talents are valued, and your efforts make a real difference? If you thrive on delivering exceptional customer service and have a knack for solving problems, then we\'ve got the perfect role for you!

As a confident and well-organised Helpdesk Advisor, you\'ll be the shining light of customer support, providing first-class service to our clients. Whether it\'s tackling calls or emails, you\'ll be the friendly voice our customers rely on, addressing issues at source and offering prompt resolution to drive customer satisfaction.

Responsibilities

• Deal with customer queries via telephone and email including inbound sales queries, client bookings and service requests
• Contacting clients who have submitted a cancellation to see what can be done to save the account
• Responding to customer enquiries, taking ownership of a query to ensure it is resolved
• Build and maintain good rapport with the clients you are working with
• Deal with simple pricing and invoicing queries
• Talk to our clients about additional services we can offer when appropriate
• Logging and maintaining leads and opportunities on CRM

About you

• Highly autonomous and self-motivated
• Ability to change approach and personal style to appeal to your audience
• Contribute actively to maintaining a good team spirit
• Ability to look for solutions, not problems
• 1 year customer service experience (Preferred)
• Excellent analytical skills

Benefits

• Charity volunteering opportunities and social activities
• Employee pension scheme and a travel season ticket loan
• Employee Assistance Programme
• 22 days’ annual leave
• Ride to work scheme
• Dedicated individual training budget
• Lively, friendly working culture

Please Note

Candidates must have the legal right to live and work in the UK to be considered for this role.

Please click the APPLY button to submit your CV and cover letter for this role.