Graduate Helpdesk Advisor

Recorra Limited; Brighton; On-site; GBP 25,000; Full time

Job summary

An innovative sustainability firm in Brighton is seeking a Graduate Helpdesk Advisor to provide exceptional customer service and support. The role comes with an 18-month training period, focusing on client interaction and internal growth. Ideal candidates should have strong communication skills, a passion for the environment, and the ability to work autonomously. Benefits include health plans, a friendly work environment, and opportunities for career development.

Benefits

22 days' annual leave plus bank holidays

Employee pension scheme

Travel season ticket loan

Cycle to work scheme

Health Cash Plan

Dog friendly office

Qualifications

• 1 year customer service experience preferred.
• Personal interest in the environment is a plus.
• Well-organised and able to manage time effectively.

Responsibilities

• Deliver high-level customer service as the first point of contact.
• Process client bookings and service requests.
• Respond to client enquiries via telephone and email.

Skills

Customer service experience

Excellent IT Skills

Verbal and written communication

Problem-solving

Job description

Overview

Job Title: Graduate Helpdesk Advisor   Location: Unit 6, 30 Chartwell Road, Lancing BN15 8TU   Salary: £25,000 per annum   Job Type: Full Time, Permanent   Working Hours: 37.5 hours Monday-Friday. Start time 9am.

The Company

Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an independent commercial organisation.

We are an ethical and fast-growing company with a team of exceptional people and are looking for someone to join us during an exciting period of change and growth. The role provides the opportunity for you to use your skills to make a difference within a friendly, dynamic and forward-thinking company. The culture is energetic, and there will be many opportunities for you to make a substantial contribution to the business.

The Role

Are you a recent graduate with a passion for customer service and a heart for our planet? Do you want to build a rewarding career and a better future for all? If you thrive on delivering exceptional service and have a knack for problem-solving, we have the perfect opportunity for you!

As a Graduate Helpdesk Advisor, you will be a pivotal part of our mission-driven team, delivering first-class service to our clients and transforming the future of resource management today. You will start your journey with an 18-month comprehensive training period on our helpdesk, where you will gain valuable experience and build confidence in your role. Following this, you will have exciting opportunities to grow within our organisation, with potential pathways into our Sustainability Team or Account Management Team.

Our people are connected through our shared purpose and united through our passion for sustainability – Are you ready to make a difference and grow with us?

Responsibilities

• Being the first point of contact and deliver high-level customer service to our Clients

• Processing Client bookings and service requests

• Responding to Client enquiries via telephone and email, taking ownership of a query to ensure it is resolved

• Supporting our Account Managers by assisting with their enquiries and their Clients' bookings and enquiries

• Support and respond to the Operations Teams requests relating to Client sites and services

• Build and maintain good rapport with the Clients, Account Managers and Operations team

• Be main point of contact between our Operations Team and Clients

• Deal with simple pricing and invoicing queries

• Talk to our Clients about the additional services we can offer when appropriate

About you

• Highly autonomous and self-motivated

• Ability to change approach and personal style to appeal to your audience

• Contribute actively to maintaining a good team spirit

• Ability to look for solutions, not problems

• 1 year customer service experience (Preferred)

• Personal interest in the environment

• Excellent IT Skills

• Excellent verbal and written communications skills

• Well organised, you will be able to manage your time to ensure work is completed on time

Benefits

• 22 days' annual leave (additional days for length of service) plus bank holidays

• Employee pension scheme

• Travel season ticket loan

• Cycle to work scheme

• Employee Assistance Programme

• Health Cash Plan

• Charity volunteering opportunities and social activities

• Free breakfast

• Dog friendly office

Please Note: Candidates must have the legal right to live and work in the UK to be considered for this role.

Please click the APPLY button to submit your CV and cover letter for this role.