Customer Support Advisor

Manpower; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A recruitment agency is looking for a Customer Support Advisor to enhance candidates’ career transitions. The ideal candidate is organised, people-focused, and confident working in a hybrid environment. Responsibilities include managing communications with candidates, scheduling events, and providing support through various channels. The role requires solid customer service experience and the ability to work independently while contributing positively to a team. Apply today to start making a difference!

Benefits

Hybrid working environment

Supportive team culture

Opportunities for growth

Flexible working hours

Qualifications

• Solid customer service experience is essential.
• High attention to detail and accuracy required.
• Must be able to handle complaints professionally.

Responsibilities

• Engage candidates with their career support programme via calls and emails.
• Schedule coaching appointments and manage feedback.
• Coordinate newsletters for candidates and handle requests.

Skills

Customer service experience

Organisational skills

Problem-solving

Ability to work with datasets

Clear communication

Adaptability

Tools

Excel

Job description

Overview

Location: Home based, commutable to London 2-4 times a month (more if you prefer an office environment)
Contract: Long-term temporary position via Manpower, working at our sister company
Hours: Full-time
Working Pattern: Hybrid - a mix of home and office working
Pay Rate: £13.84 per hour
Start Date: ASAP

Our sister company's Career Support Team (CST) is dedicated to helping individuals navigate career transitions - whether that's moving into a new role, starting a business, retiring, or exploring what's next. We're looking for a Customer Support Advisor who's highly organised, people-focused, and confident working at pace. You\'ll be the friendly, efficient point of contact that ensures candidates feel supported, informed, and engaged throughout their programme.

What you'll be doing

• Contacting candidates by email and phone to engage them with their career support programme
• Scheduling coaching appointments, webinars, and events
• Managing feedback channels (TouchPoint, WhatFix, NPS) - logging results, flagging trends, and escalating concerns
• Coordinating our Candidate Newsletter for over 5,000 recipients
• Handling RightSkills requests - checking invoices, verifying suppliers, and keeping accurate records
• Providing timely, helpful responses to queries via phone or email
• Working closely with colleagues to keep processes smooth and efficient

You\'ll be great at this job if you

• Are confident with Excel and comfortable working with large datasets
• Have excellent organisational skills and can manage a high workload without losing accuracy
• Communicate clearly and warmly across different channels
• Enjoy problem-solving and improving processes
• Can work independently while being part of a collaborative team
• Are adaptable and thrive in a fast-paced environment
• Have the maturity, judgment, and empathy to handle occasional complaints with professionalism and understanding - life experience and the confidence that comes with it are a real plus here

What we\'re looking for

• Solid customer service experience (essential)
• High attention to detail and accuracy
• Strong prioritisation skills under pressure
• Positive, proactive approach and a genuine desire to help others

Why you\'ll love working here

• Hybrid working - enjoy the balance of home and office days
• Make a real difference in people\'s career journeys
• Friendly, supportive team culture
• Opportunities to grow your skills and experience
• Flexible working with occasional London office visits

If you\'re ready to bring your organisational skills, data confidence, and people-first mindset to a role where every day is different - apply today and start your new role ASAP!