Insurance Operations Lead: Onboarding & Process Improvement

Flood Re Limited; Cheltenham; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

An innovative insurance collaboration seeks an Operations Manager to oversee daily operations and improve processes related to participant onboarding and claims management. The ideal candidate should have experience with underwriting claims data, strong communication skills, and the ability to work with diverse teams. The role emphasizes continuous improvement and operational efficiency, supporting Flood Re's mission to make flood insurance more affordable. Expect a dynamic work environment focused on a significant social purpose.

Qualifications

• Experience with Underwriting and Claims data.
• Strong understanding of household property claims.
• Proven record in managing service standards effectively.

Responsibilities

• Oversee daily operations and processes, including onboarding and claims management.
• Ensure compliance with service level agreements and performance metrics.
• Lead maintenance of operational systems and relationships with third-party vendors.

Skills

Bordereaux processing experience

Understanding of claims process

Customer-focused KPI management

Excellent communication skills

Stakeholder management

Ability to meet deadlines

Power Query and Power BI usage

Job description

An innovative insurance collaboration seeks an Operations Manager to oversee daily operations and improve processes related to participant onboarding and claims management. The ideal candidate should have experience with underwriting claims data, strong communication skills, and the ability to work with diverse teams. The role emphasizes continuous improvement and operational efficiency, supporting Flood Re's mission to make flood insurance more affordable. Expect a dynamic work environment focused on a significant social purpose.