Housekeeping Room Attendant

Focus Hotels Management Limited; Southam CP; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A luxury hotel management company in Warwickshire is looking for a dedicated Housekeeping team member to maintain high cleanliness standards and enhance guest satisfaction. This position requires a proactive attitude, attention to detail, and the ability to work both independently and as part of a team. Applicants should be courteous and welcoming while effectively managing tasks in a fast-paced environment. Strong support, training, and various benefits are offered, including discounted hotel rates and professional growth opportunities.

Benefits

Competitive salary

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

On-going incentives and rewards

Opportunities for professional growth

Qualifications

• Excellent standards of cleanliness.
• Ability to work well under pressure.
• Positive approach towards guests.

Responsibilities

• Ensure cleanliness and hygiene in all areas.
• Support daily cleaning of assigned rooms.
• Report maintenance issues promptly.
• Assist guests and handle complaints.

Skills

Attention to detail

Teamwork

Customer service

Hygiene standards

Ability to work under pressure

Job description

Who are we

Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements

If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Opportunities for professional growth and development