Claims Customer Advisor

Qbe Insurance Group; Leeds; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

An international insurance provider is seeking a Claims Customer Advisor in Leeds/Hybrid. The role includes supporting claims handling teams, maintaining accurate records, and ensuring excellent client care. Ideal candidates should possess strong organizational and communication skills and proficiency in Microsoft applications. This position offers extensive benefits including 30 days holiday, flexible working options, and private medical insurance, all aimed at supporting work-life balance.

Benefits

30 days holiday

Flexible working

Private medical insurance

Pension plan with 10% employer contributions

Family friendly policies

Cycle-to-Work scheme

Qualifications

• Strong organisational and analytical skills.
• Effective communication skills, both written and verbal.
• Basic understanding of insurance and reinsurance.

Responsibilities

• Provide support to internal claims handling teams.
• Maintain databases and documentation for new claims.
• Respond to client requests in accordance with service standards.

Skills

Claims Administration

Communication

Critical Thinking

Customer Service

Data Entry

Microsoft Applications

Prioritization

Problem Solving

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

# # **Primary Details**Time Type: Full timeWorker Type: EmployeeTo provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained**Claims Customer Advisor****Leeds/Hybrid****About QBE**At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact – at work and in the of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.**Please note** - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.**Your new role*** Undertake a range of duties in order to provide effective support to internal claims handling teams* Adhere to agreed processes and procedures to ensure accurate recording and processing of information* Operate an effective ‘helpline’ facility to clients in order to provide a high standard of client care* Respond to client requests in accordance with service standards* Develop effective working relationships with internal and external stakeholders* Maintain databases and documentation including the logging of new claims within agreed service levels, in order to allow the Claims team to offer an excellent standard of service* Conduct a continuous review of the status of all outstanding claims**About You**If you’re highly organised, eager to learn, commercially savvy, and excited about growing your skills, this opportunity is made for you! Join us and be part of a team where your ambition and curiosity will truly shine.* Strong organisational and analytical skill able to prioritise* Effective communication skills, both written and verbal* Basic understanding of insurance and reinsurance with specific reference to the relevant class of business* Proficiency in Microsoft Excel, Word, and PowerPoint.**Benefits**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit fromAs well as the benefits below we also offer an extensive choice of other options to suit you!**30 days holiday a year** with the option to buy up to 2 additional days.**Flexible working** - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.**Pension –** you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.**Private medical insurance** – we fund fully comprehensive private medical cover for you and all the family.**Family friendly policies** – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.**Short term remote work abroad** - you can request up to 20 days per year to work remotely from certain locations abroad.**Sustainable investing** - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. **Cycle-to-Work** – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.To find out more visit ourReward Page**Awards & Recognition**We value our employee’s experience with us and are proud to have been recognised for the following awards:**AXCO Global Insurance Awards 2024 Winner:** Network Management of the Year**Insurance Business UK 5-Star Cyber Awards 2024:** QBE rated as a 5-Star Cyber Insurer**UK IT Industry Awards 2023 Winner:** Green Technology Innovation of the Year**Working Dads Employer Awards 2023 Winner:** Parental Policies Award**Insurance Post British Insurance Awards 2023:** QBE rated as a 5-Star EmployerTo learn more about our achievements, click If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.**Skills:**Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time ManagementHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.