Transformation and Excellence Manager

Qbe Insurance Group; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading global insurer in the UK is seeking a Transformation and Excellence Manager. This role focuses on executing strategic initiatives and supporting continuous improvement within the Finance division. Ideal candidates will possess strong finance knowledge, experience in change management, and excellent stakeholder engagement skills. This role offers significant professional growth opportunities within a collaborative environment, alongside competitive benefits including flexible working and a comprehensive pension scheme.

Benefits

30 days holiday plus option to buy more

Flexible working options

Pension with employer contributions

Qualifications

• Experience of line management and coaching.
• Ability to work cross-functionally and communicate effectively.
• Hands-on experience with change management and continuous improvement.

Responsibilities

• Conduct discovery sessions to understand current processes.
• Build and manage project plans, coordinating tasks.
• Implement and manage change processes.

Skills

Business Transformation

Project Delivery

Stakeholder Management

Communication

Critical Thinking

Risk Management

Job description

# # **Primary Details**Time Type: Full timeWorker Type: Employee**Transformation and Excellence Manager*** **Location: London, or Leeds*** **Type: Permanent, full time*** **Happy to talk flexible working** **The Opportunity**QBE Europe is recruiting for a Transformation and Excellence Manager to join the FAL (Finance, Actuarial and Legal) Data and Change team. The role can be based in our London or Leeds office.The Transformation and Excellence Manager plays a crucial role in executing and supporting chang e across FAL (Finance, Actuarial and Legal) division. We are seeking for a profile that is all rounded Finance professional. Whether coming from a Finance background (e.g. qualified accountant) or a traditional change role with strong Finance knowledge (e.g. change consultant, business analyst, process excellence, or project manager), this individual brings a flexible mindset and a desire to grow and specialise.This role focusses on delivering meaningful change, supporting both continuous improvement and strategic initiatives. It offers the opportunity to develop a broad skillset while contributing to the division’s strategic goals.Having the right to work in the UK is a requirement for this role.QBE may consider sponsorship at its discretion.**About QBE**At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.**Your new role*** Discovery and analysis: conduct discovery sessions to understand current processes, challenges and opportunities; gather and document business requirements and pain points through stakeholder engagement and data analysis* Impact assessment and problem solving: analyse and identify root causes of business issues; assess the impact of proposed changes on processes and systems; guide thinking to ensure that problems and objectives are well understood and defined* Business requirements: work with stakeholders to develop clear requirements, translating between Finance and wider business functions where required* Project management: build and manage project plans, coordinating tasks and resources to ensure timely delivery; track progress and adjust plans as needed to meet objective* Stakeholder engagement: build strong relationships with stakeholders across the business; ensure alignment and buy-in for change initiatives through clear communication and collaboration* Change management: implement and manage change processes to ensure smooth transitions; minimise disruption and support adoption of new ways of working* Reporting and documentation: maintain accurate and comprehensive documentation of process taxonomy and change activities* Continuous improvement: support small-scale change initiatives that drive continuous improvement; contribute to building a culture of improvement within FAL* Functional expertise: understand the processes, data flows and systems that Finance function operates in; develop the end-to-end view to effectively contribute to the Finance modernisation and continuous improvement initiatives.**About you**The role suits someone who enjoys solving problems, making things better, and helping teams work smarter. The individuals are curious and analytical, organised and focussed on getting things done, adaptable and open to leaning. Whatever your background, you are keen to grow your skills and take on new challenges.You’re organised and focused on getting things done. You know how to build a project plan, keep things on track, and make sure everyone knows what they need to do. You’re also a great communicator who listens well and builds strong relationships with stakeholders.You’re adaptable and open to learning. You want to develop your own expertise and focus on your professional growth, as well as lead and coach others.* Insurance experience preferred* Experience of line management and coaching* Finance end-to-end process knowledge preferred* Ability to work cross-functionally and communicate effectively with technical and non-technical teams* Experience working in a change environment leading or supporting change initiatives* Able to identify problems, analyse data, and measure the impact of changes on processes and systems* Confident working with stakeholders at all levels, building strong relationships and ensuring clear communication* Hands-on experience with change management and continuous improvement, supporting teams through transitions and new ways of working**Benefits**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:* 30 days holiday a yearwith theoptionto buy up to 2additionaldays.* Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.* Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.To learn more about benefits of working with us, click**Awards & Recognition**We value our employee’s experience with us and are proud to have been recognised for the following awards:**Insurance Post British Insurance Awards 2025:*** Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance* **AXCO Global Insurance Awards 2024 Winner:**Network Management of the Year* **Insurance Business UK 5-Star Cyber Awards 2024:**QBE rated as a 5-Star Cyber InsurerTo learn more about our achievements, click**Apply now andlet’smake it happen!**Ifyou’relooking for a career that combines yourexpertiseand your empathy, click Apply today.**Skills:**Business Transformation, Client Counseling, Commercial Acumen, Communication, Critical Thinking, Financial Products, Intentional collaboration, Managing performance, Performance Management (PM), Project Delivery, Risk Management, Sound Judgment, Stakeholder Management, Succession Planning, Waterfall ModelHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.