W LONDON - Horticultural Sales Advisor

The Nunhead Gardener; United Kingdom; On-site; Part time

Job summary

A leading company in garden retail is seeking a passionate Horticultural Sales Advisor for its Mayfair location. The successful candidate will engage customers, offer expert plant advice, and maintain a vibrant store presentation. This role is ideal for individuals with a love for horticulture and a commitment to exceptional customer service. Flexible weekend hours are part of the commitment to service excellence.

Benefits

28 days holiday allowance (pro-rata)

Company-contributed pension

Access to health-assured employee assistance programme

Bike to work scheme

Competitive pay rate

Qualifications

• Good indoor plant knowledge requested.
• Passionate about customer service.
• Enthusiastic and outgoing personality desired.

Responsibilities

• Engaging customers with strong customer care.
• Advising on plant choices and general queries.
• Maintaining attractive plant displays.

Skills

Indoor plant knowledge

Customer service

Plant pests knowledge

Interpersonal skills

Education

Relevant horticulture qualification

Job description

The Nunhead Gardener is a fast-growing, family-run group of unique garden shops operating across South East and Central London.

Independently owned, we take pride in our team of friendly and knowledgeable horticulturalists and florists who live and breathe plants and flowers.

Going the extra mile for our customers comes naturally because we share a genuine passion for the botanical world.

We’re committed to the communities where our stores operate, always serving as hubs of activity, partnering with local neighbours, and supporting community initiatives.

We continually refine and improve our retail spaces, ensuring they’re warm, inviting places to visit.

This ambitious drive, combined with committed teamwork, allows us to punch above our weight in delivering exceptional service, memorable customer experiences, and our legendary product displays.

At the heart of everything we do are our people. By nurturing a supportive workplace, we prioritise growth and personal development to deliver the best in horticultural services. With ambitious future plans, now is an exciting time to join us.us.

The opportunity:

Strong, friendly, outgoing and enthusiastic Horticultural Sales Advisor wanted to work in our location in West London. Good working knowledge of Indoor plants and how to care for them alongside strong customer service skills are a prerequisite for this role.

Must be well presented, outgoing and friendly, able to quickly build a good rapport with customers and have a great passion for horticulture. A relevant horticulture qualification or previous experience in a retail garden centre would be an advantage but not essential.

Training and support will be given in order to develop or acquire the knowledge to assist our extensive and varied customer base.

Working hours will include weekends and Bank Holidays as required.

We will consider part-time applicants.

We are predominantly looking for weekend staff. Shifts are up to 8 hours between 10 am and 9 pm.

You will be based in The Nunhead Gardener Mayfair Store, situated in Mercato Metropolitano, open daily from 12.00 pm to 9.00 pm. You may also be called upon to work in any of our other stores in Nunhead, Camberwell and Elephant Park, opening hours vary.

Responsibilities:

You will support the Management in the daily operations of the store which include but are not limited to;

· Customer service and sales – engaging customers proactively and promoting the highest standards of customer care and service

· Advising customers on plant choice and care and with general queries

· Creating and maintaining attractive plant and homeware displays as directed by the Visual Merchandiser

· A good working knowledge of Houseplants and their care requirements is a prerequisite for this role

· Assist in maintaining a high level of creative visual merchandising throughout the store

· Receiving and processing weekly deliveries of pots, compost and plants

· Keeping the shop clean & tidy

· Ensuring the retail space is presentable and safe for customers

· Stock management including watering and care of plants

· Any other ad hoc duties as requested by the management

· You will work quickly, decisively and always with clear goals in mind.

· You will be organised, self-motivated and responsible, taking ownership of your projects. You will enjoy collaborating with others.

Experience, Skills and Traits Required:

· Good indoor plant knowledge, further training will be provided

· Possess a good knowledge of plant pests and the appropriate remedies

· Be confident, friendly, outgoing and enthusiastic

· Prior experience in plant-based businesses

· You will be passionate about delivering exceptional levels of customer service

· You will be obsessively organised, tidy and have an eye for detail

· You will be flexible in your approach and open to trying new things

· You will possess excellent interpersonal skills

· You will be honest, open and operate with integrity

· You’ll get excited about learning new things and sharing your knowledge with others

· You will have a love of plants and all things related to gardening

· The opportunity to be involved in a forward-thinking, customer focussed, technology-driven, agile, fast-growing small business

· Competitive pay rate. In line with industry-standard and dependent on experience

· 28 days holiday allowance (including bank holidays) pro-rata

· Company-contributed pension

· Access to our health-assured employee assistance programme

· Bike to work Scheme

Applicants should apply by submitting a CV and cover letter

Please note that due to the high volume of applications, you will only be contacted should we wish to take your application further. We apologise that we are unable to respond to every submission directly.

Role Type

Pay Rate

12.21 GBP – 12.36 GBP (Hour)

Company Overview

The Nunhead Gardener is a fast-growing and highly unique family-run group of garden shops. We are independently owned, and we pride ourselves on our team of knowledgeable horticulturalists who are always on hand to offer friendly, expert advice regarding all indoor and outdoor gardening matters. We always place ourselves at the heart of the communities in which we open our stores. We punch well above our weight in terms of the service we provide, the experience we offer customers, the unique product range we carry and our legendary product displays. We’re extremely passionate about our people, and with ambitious future plans, it’s an exciting time to join us.