Retail Security Officer — Customer‑Focused Guard

OCS Group; Warminster; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading facilities management company in Warminster is seeking a Retail Security Officer responsible for ensuring a safe shopping environment. The ideal candidate will deter criminal activity, provide excellent customer service, and respond to incidents. To qualify, you must hold a valid SIA License and demonstrate strong observational and communication skills. This role requires flexibility for varied shifts, including weekends and evenings, as you work as part of a team dedicated to security and customer safety.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises, ensuring safety and security at all times.
• Monitor CCTV and other security equipment to identify and respond to suspicious activities.
• Carry out searches of individuals if required in accordance with company policies.
• Respond to alarms and incidents promptly.
• Complete detailed and accurate incident and observation reports.
• Liaise with store management and staff to address security concerns.

Job description

A leading facilities management company in Warminster is seeking a Retail Security Officer responsible for ensuring a safe shopping environment. The ideal candidate will deter criminal activity, provide excellent customer service, and respond to incidents. To qualify, you must hold a valid SIA License and demonstrate strong observational and communication skills. This role requires flexibility for varied shifts, including weekends and evenings, as you work as part of a team dedicated to security and customer safety.