Mobile Retail Security & Customer Service Officer

OCS Group; Hereford; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading facilities management company is seeking a Retail Area Support Officer to maintain security across multiple retail locations. The role requires a valid SIA Licence and strong observational skills to deter theft and manage challenging situations. Candidates need to be flexible with shifts, including evenings and weekends, and possess excellent communication skills. Join a progressive workplace that values diversity and professional development.

Qualifications

• Right to work in the UK.
• Strong observational skills and attention to detail.
• Proven ability to manage challenging situations professionally.
• Flexibility to work across multiple locations.

Responsibilities

• Maintain a visible security presence to deter theft and risks.
• Conduct regular patrols across store premises.
• Monitor CCTV and respond to suspicious activity.
• Complete accurate incident reports.
• Provide professional support to customers and staff.

Skills

Strong observational skills

Excellent communication skills

Ability to manage challenging situations

Professional approach to safety and service

Flexibility to work across multiple locations

Education

Valid SIA Licence – Door Supervisor (DS) or Security Guarding

Job description

A leading facilities management company is seeking a Retail Area Support Officer to maintain security across multiple retail locations. The role requires a valid SIA Licence and strong observational skills to deter theft and manage challenging situations. Candidates need to be flexible with shifts, including evenings and weekends, and possess excellent communication skills. Join a progressive workplace that values diversity and professional development.