Strategic Account Manager Americas

Atlassian; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology firm is seeking an experienced Manager to lead a team of Enterprise Account Managers focusing on southern Europe. You will be responsible for driving growth among the largest Enterprise customers and collaborating with various sales teams to ensure success. The ideal candidate has over 5 years of relevant experience, fluency in English, French, and German, and a strong ability to manage diverse teams across cultures. This position offers a competitive compensation package with numerous benefits.

Benefits

Health and wellbeing resources

Paid volunteer days

Competitive compensation packages

Qualifications

• 5+ years of experience managing Enterprise account management teams.
• Experience with southern Europe and DACH business landscape.
• Fluency in English, French, and German.

Responsibilities

• Lead and develop a team of Enterprise Account Managers.
• Drive Total Book of Business growth in EMEA.
• Collaborate on regional account planning and strategy.

Skills

Leadership

Sales planning

Communication

Problem-solving

Multicultural awareness

CRM proficiency

Job description

Working at Atlassian

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Role

We are seeking an experienced Manager to lead, inspire, and develop a team of highly skilled Enterprise Account Managers dedicated to retaining and expanding Atlassian’s largest Enterprise customers across EMEA. With over 300,000 customers worldwide, our Account Management team partners with the most complex and strategic customers in their respective territories.

You will work closely with our Global and EMEA Sales Teams to drive Total Book of Business growth in the region. Additionally, you will collaborate on strategic opportunities, including white space analysis, regional account planning & mapping, and cross-functional partnership with Sales support teams. We are looking for a collaborative leader who demonstrates strong leadership, cultural awareness, and humility, thriving in Atlassian’s open, honest, and supportive culture.

What you will do:

• Lead and develop a high-performing team of Enterprise Account Managers focused on Southern Europe.
• Be accountable for team performance, regional revenue forecasting, and balancing priorities across a complex EMEA customer landscape.
• Work cross-functionally with EMEA and Global Enterprise Sales leadership on execution and strategy, collaborating with other key customer-facing teams (Services, Channel, and Customer Success).
• Oversee staffing, onboarding, and upskilling of the team, with a focus on regional talent and cultural fit.
• Serve as the voice for your team, escalating and removing blockers to enable optimal performance and customer experience.
• Learn Atlassian’s unique GTM model and play a critical role in building our next-generation enterprise business model across EMEA.
• Own or collaborate on projects to improve regional practices, processes, and ways of working.

What you’ll bring:

• 5+ years of experience managing account management, inside sales, or customer success teams focused on Enterprise customers, preferably within EMEA.
• Experience with sales planning and coaching, with an understanding of the Southern Europe and DACH business landscape.
• English, French, and German language skills.
• Demonstrated ability to deliver creative, value-focused solutions for customers in diverse, multicultural environments.
• Experience with revenue forecasting and performance management in a regional context.
• Proven track record in change management and implementing improved approaches to address regional opportunities.
• Experience hiring, onboarding, coaching, and developing people across multiple countries or cultures.
• Strong communication skills, with the ability to interact effectively with all levels of management and customers in the EMEA region.
• Proficiency with CRM, forecast management, and analytics tools.
• Ability to manage multiple projects/initiatives concurrently, effectively multitasking while working with cross-functional and geographically dispersed teams.
• Demonstrated sound reasoning and clarity in decision-making, with examples relevant to the EMEA market.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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