Team Lead Account Management

Applied Intuition Inc.; City of London; On-site; GBP 70,000 - GBP 85,000; Full time

Job summary

A leading digital intelligence firm in London is seeking a Team Manager EMEA of Account Management to lead a team of Account Managers. The role involves driving client renewals and upsells, managing team performance metrics, and consulting with clients on product use cases. Ideal candidates should have significant experience in managing customer success teams and digital marketing knowledge.

Benefits

Competitive compensation packages

Regular team outings and happy hours

Opportunities for career growth

Qualifications

• 2+ years in management and training of Customer Success teams.
• 6+ years in client-facing roles with digital enterprise products.
• Experience in managing a Book of Business with global clients.

Responsibilities

• Manage a team of Account Managers and drive performance metrics.
• Consult clients to understand and drive their KPIs.
• Refine the Account Management playbook for renewals.

Skills

Management and training of teams

Client-facing experience

Pipeline generation

Negotiation skills

Excellent communication

Fluent in English

Intermediate to advanced digital marketing knowledge

Tools

Salesforce

SimilarWeb

Google Analytics

Adobe

Job description

Overview

At Similarweb, we are the global leader in digital intelligence, empowering businesses with the data, insights, and analytics they need to make informed decisions in today’s fast-paced digital economy. Our platform provides accurate, actionable insights into website traffic, audience behavior, competitive intelligence, and market trends—helping companies from SMBs to large enterprises optimize their digital strategies and grow their businesses.

We are looking for a Team Manager EMEA of Account Management.

Responsibilities

• Manage a team of 6-8 Account Managers to drive renewal and upsells/cross-sells of existing subscription customers.
• Join meetings and consult clients by deeply understanding core product use cases and actionable digital insights to help drive client KPIs.
• Travel regularly across EMEA to meet clients or attend events.
• Refine the Account Management playbook, including core metrics necessary for client renewals.
• Work closely with the Client Services Teams, Onboarding Teams, and Technical Solutions teams to drive product adoption.
• Hire, train and continuously coach and develop account managers.
• Forecast renewals and upsells and report to senior leadership.
• Focus on ensuring Account Manager engagement and motivation; discuss career development and planning, and address performance or staffing issues when needed.

What You Need To Be Successful

• 2+ years of experience in management and training of Enterprise Customer Success or Account Management Teams.
• 6+ years of client-facing experience with enterprise clients while working with a digital enterprise product as a Customer Success Manager, Account Manager, or Account Executive.
• Strong experience and processes in pipeline generation.
• Experience in managing a Book of Business of global clients.
• Proven track record of driving renewal and sales metrics.
• Intermediate to advanced knowledge of digital marketing. Understanding of digital channels such as SEO, Paid Search, Display, Affiliate, Social, Email, etc.
• Experience with SimilarWeb, Google Analytics, Adobe, and other digital measurement or marketing tools is highly preferred.
• Experience working cross-functionally with Sales, Product and Marketing to develop a subscription business with strong renewal characteristics.
• Experience building processes and operationalizing through tools, like Salesforce.
• Negotiation skills — complex deal management with global companies and experience with Legal & Procurement.
• Excellent communication and presentation skills.
• Fluent English; additional French or German is a plus.

Why you’ll love being a Similarwebber

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

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