Associate Digital Strategist

Brandwidth; Greater London; Hybrid; GBP 40,000 - GBP 50,000; Full time

Job summary

A digital customer experience agency is seeking an Associate Digital Strategist to join their growing UK team. The role entails analyzing user data to improve client platforms and delivering exceptional customer experiences across diverse digital channels. Candidates should have a passion for digital marketing, project management skills, and the ability to use customer data to inform strategies. The position offers unlimited holiday, hybrid working, and various employee benefits, aiming to foster an inclusive workplace culture.

Benefits

Unlimited Holiday

Flexible, hybrid working

Matched contribution Pension Plan

Private Medical Insurance

Life Assurance

Enhanced Maternity & Paternity

Season Ticket Loans

Perks Programme

Qualifications

• Passion for digital marketing, with practical experience.
• Experience using customer data to inform strategies.
• Understanding of how social media supports different objectives.

Responsibilities

• Analyze and interpret user data to advise on content improvements.
• Help deliver market-leading customer experiences across digital channels.
• Contribute to presentations discussing digital strategy and insights.

Skills

Digital marketing passion

User data analysis

Interpersonal proficiency

Organisational skills

Customer journey optimization

Project management skills

Job description

Brandwidth is a digital customer experience agency, established for 27 years and part of the Next 15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business.

Role overview

We’re looking for an Associate Digital Strategist to join our growing UK team and start shaping real digital impact from day one.

At Brandwidth, we help clients make their content and communications actually work. That means understanding audiences properly, using data to uncover what matters, and combining that insight with creativity, smart thinking, and the latest digital innovation.

In this role, you’ll turn insight into ideas. You’ll use your understanding of customer behaviour to help develop smart, original digital strategies as part of a collaborative team focused on creating better digital experiences for our clients.

You’ll get exposure to a wide mix of projects across important digital channels, from web and social to email and latest touchpoints. It’s dynamic, varied work that rewards curiosity and flexibility. If you enjoy switching context, learning on the job, and seeing the impact of your work quickly, you’ll feel at home here.

You’ll also bring a genuine interest in what’s happening across digital right now. You’ll help deliver data‑led content and channel strategies, helping clients connect with their audiences in meaningful ways across every stage of the journey.

Skills/Responsibilities

As an Associate Digital Strategist at Brandwidth, you will:

• Analyse and interpret simple user data to advise strategically on CX and content improvements on client platforms.
• As part of a multi-skilled team, help deliver market‑leading experience for the customer journeys across the different digital channels and sectors.
• Support our Client Partnership & Strategy team with supplementary tasks such as desk research and digital audits.
• Contribute to presentations where digital strategy is being discussed and assist with communication to stakeholders where analytical or research‑driven insight is required.
• Help establish credibility both internally and externally through your knowledge, approach, and professionalism.
• Evaluate business processes to ensure the inclusion of digital strategy, KPIs and efficiency of delivery by local, and ultimately global, challenges.
• Support our own internal marketing efforts – contributing with copywriting, social media or PR exercises, etc.

You will bring:

• A passion for digital marketing, with some practical experience.
• Good interpersonal proficiency for working with our teams and clients.
• Organisational and project management skills.
• Experience assessing information, solving challenges, and taking ownership of tasks when needed. and collaboratively.
• An understanding of customer journey optimisation across key digital channels.
• An understanding of how social media supports different objectives.
• Experience using customer data to inform strategy and think in new ways.

And in return, Brandwidth offers:

• Unlimited Holiday
• Flexible, hybrid working
• EAP Service
• Matched contribution Pension Plan to 8%
• Private Medical Insurance
• Life Assurance
• Enhanced Maternity & Paternity
• Season Ticket Loans and Cycle Scheme
• Perks Programme (inc. well‑known energy, retail, and health)

Why Us?

Brandwidth recognises that managing diversity is a continuous process of improvement and not a one‑off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients.

As a growing, global company, we focus on fairness and inclusion, ensuring that merit, competence and potential are the basis for all decisions about recruitment, development and appraisals. Brandwidth takes pride in keeping up to date with employment law and best practices when promoting equal opportunities and ensuring a diverse workforce.

Connected commerce that scales. We design, engineer, and enable seamless ecosystems that connect channels, people, and performance, and convert across every touchpoint.

Frictionless, future‑ready experiences, blending human insight with AI‑powered systems to move people and drive ongoing performance.

Performance marketing, optimised by AI. From GEO, AEO, SEO to CRO, we move fast, test smarter, and turn data into outcomes

Content that earns attention. We deliver always‑on creative that tells stories across social, influencer, and owned platforms; all tied to business impact.