Account Support

MacGregor; Gateshead; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global maritime solutions company is seeking an organized Account Support professional in Gateshead. The role involves managing order cycles for spare parts, keeping customers informed while resolving challenges. Ideal candidates are proactive problem-solvers with strong collaboration skills and a customer-first mindset. Familiarity with ERP and CRM systems is advantageous. This is a temporary role with potential for permanence. If you're ready to contribute to a successful team, apply now by the deadline of 28 February.

Qualifications

• Proactive problem-solver who takes ownership of customer challenges.
• Detail-oriented with a structured approach to work.
• Experience in maritime, logistics, or technical background is an advantage.

Responsibilities

• Manage the full order cycle for spare parts.
• Serve as primary contact for customers, keeping them informed.
• Identify risks to on-time delivery and resolve challenges.

Skills

Customer-first mindset

Organizational skills

Problem-solving skills

Proficient in English

Strong collaboration skills

Tools

SAP

Salesforce

Job description

Overview

MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.

We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

MacGregor – Let's shape the future together

We are looking for a dedicated and organized Account Support professional to join our team and serve as a vital link between our customers and internal operations. In this role, you will be the primary point of contact for spare parts requests, ensuring that every customer receives timely, accurate, and seamless service while supporting our sales team in achieving operational excellence.

Reporting directly to the Customer Experience Team Leader. This position is based in Gateshead, UK. This is a temporary position for maternity cover, however, there may be a possibility of transitioning into a permanent role in the future.

More tasks and responsibilities

• Manage the full order cycle for spare parts, from initial inquiry, processing orders to delivery and final invoicing.
• Serve as the first point of contact for customers, keeping them informed throughout the delivery process and providing clear instructions regarding their orders.
• Identify potential risks to on-time delivery and work cross-functionally to resolve challenges, ensuring we always deliver on our promises.
• Develop a deep understanding of customer needs and act as their internal advocate to ensure a high-quality service experience.
• Log claims or complaints, identify root causes with the team, and contribute to continuous improvement and preventative actions.
• Perform essential administrative tasks and maintain up-to-date knowledge of products and systems to support the wider sales department.
• Support and mentor newer team members by sharing best practices and contributing to a positive, knowledge-sharing environment.

What you’ll need to succeed

To thrive in this role, you should be a proactive problem-solver who takes full ownership of customer challenges and prides themselves on high accuracy and attention to detail. We value a collaborative mindset and the ability to build strong, empathetic relationships while staying organized in a fast-paced operational environment.

Ideally you have

• A demonstrated customer-first mindset with a strong passion for delivering exceptional service.
• Exceptional organisational skills and a detail-oriented, structured approach to work.
• Proven ability to take ownership of issues and drive them through to resolution.
• Excellent proficiency in written and spoken English.
• Strong collaboration and problem-solving skills to navigate complex operational issues.
• Experience in a relevant industry, such as maritime, logistics, or industrial spare parts/supply chain and/or technical background is an advantage.
• Familiarity with ERP (SAP) and CRM (Salesforce) systems is a plus.

Why MacGregor?

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
• Quality is valued in our processes, products and services and helps to improve our customers’ performance and our own competences
• Safety is essential in everything we do

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.

Additional information

Do you have questions regarding the role? Please contact Anthony Jamieson, Customer Experience Team Leader at [e-mail].

Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.

If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!

Please submit your application by 28 February.