Customer Service & Account Executive

ExamWorks Group; SHREWSBURY; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A traditional insurance brokerage in Shrewsbury is seeking a Customer Service and Account Executive to assist with claims and provide high-quality customer support. The ideal candidate will possess strong customer service skills, have an understanding of insurance and claims processes, and a proactive disposition. This role offers a starting salary of £35,000 per annum, healthcare after one year, a company pension, and the opportunity for hybrid working.

Benefits

Attractive salary starting at £35,000

Healthcare after 1 year's service

Company pension

25 days holiday plus bank holidays

Central Shrewsbury location

Qualifications

• Experience in claims handling or similar roles in insurance.
• Proven customer service expertise with a focus on empathy.
• Ability to work with traditional customer record methods.

Responsibilities

• Handle incoming customer calls and assist with claims processes.
• Provide quotes and high-quality customer service.
• Work from the office 4 days a week and 1 day from home.

Skills

Customer service skills

Understanding of insurance and claims processes

Empathy

Proactive disposition

Patience and tolerance

Tools

Acturis

Job description

Overview

Customer Service and Account Executive – Claims and Case Handling, Shrewsbury, Lancashire. ExamWorks Partnerships. Jan 26, 2026.

In the heart of Shropshire, we find the bustling town of Shrewsbury, steeped in history with stunning architecture and with a beautiful park dating back to 1719, it is also home to a small but incredibly successful, caring and old school insurance brokerage. Using traditional communication methods including face to face visits and handwritten paper customer records, the proprietor and his long-standing team have built a trusted and valued service offering to their agricultural client base. Ever growing and promoted only by word of mouth they now seek to expand the team with a Customer Service and Account Executive. The individual is required to work from the busy office 4 days per week to be able to support the many incoming customer calls and the 5 th day can be working from home. There is absolutely no requirement for business development in this role - upselling and cross selling are not encouraged either - you are supporting an essential yet struggling sector and therefore finding them the most competitive quote for their needs, providing a high level of customer service or assisting in managing a claims process are priority in this customer focused brokerage. With such a reputation in their field comes a high expectation of their staff, therefore this is a unique position requiring the highest calibre of candidate with a specific skill set and the understanding of the need to operate in a particular way to service the clients THE WAY THEY NEED.

Desirable candidate

• An insurance background, whether as a claims handler or similar role you should have a good understanding of the insurance and claims process.
• Acturis - this system provides as central database backing up all client data from the very first quote to claims completion, if a candidate has knowledge or previous usage that is a real plus.
• Fantastic customer service skills, your customer works 24/7 - they don’t want to send an email, or have time to contact the insured directly by sifting through paperwork to find telephone numbers - they are picking up the phone to you and you need to possess empathy, a proactive disposition and a can do attitude to assist with any question or query they have.
• Patience and tolerance - to understand that the traditional method of paper customer records used here are simply to aid the continued success and service delivery to the customer. The owner himself can pick up the file, drive to a farm and meet with the customer, paper file in hand and not delay the farmer going about his demanding daily schedule.

What do you get in return

• A very attractive salary starting at £35,000 per annum.
• Healthcare following 1 years’ service
• Company pension
• 25 days holiday plus bank holidays
• Central and accessible Shrewsbury location
• Hybrid working

Hours

Hours are 35 hours per week – Monday to Friday, 9am – 5pm with a 1-hour lunch break.

IND1