Senior Customer Marketing Manager — Remote UK

School Result; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A high-growth HR tech company is seeking a Senior Customer Marketing Manager in London for a full-time remote role. The successful candidate will be responsible for designing and executing customer marketing programmes to drive product adoption, expansion, and advocacy. This includes creating comprehensive customer-facing content, managing initiatives, and collaborating with cross-functional teams. The role requires strong communication skills alongside a hands-on approach to lead marketing strategies within a dynamic B2B SaaS environment.

Benefits

Unlimited paid holidays

Mental health support

Retirement contributions

Equity options

Annual learning budget

Qualifications

• Experience building customer marketing/lifecycle programmes in B2B SaaS.
• Excellent writing and confident communication skills.
• Ability to manage multiple initiatives independently.

Responsibilities

• Design and execute customer marketing programmes to drive adoption.
• Create customer-facing content and education materials.
• Collaborate across teams like Customer Success and Product.

Skills

Customer marketing programme management

Customer-facing communication

Content creation

Data-informed decision-making

Commercial awareness

Tools

HubSpot

Intercom

Notion

CMS (WordPress, Webflow)

Job description

A high-growth HR tech company is seeking a Senior Customer Marketing Manager in London for a full-time remote role. The successful candidate will be responsible for designing and executing customer marketing programmes to drive product adoption, expansion, and advocacy. This includes creating comprehensive customer-facing content, managing initiatives, and collaborating with cross-functional teams. The role requires strong communication skills alongside a hands-on approach to lead marketing strategies within a dynamic B2B SaaS environment.