Senior Customer Growth & Adoption Manager

Pinpoint; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A high-growth HR technology company in the UK is hiring a Senior Customer Marketing Manager to design and execute customer marketing programs that enhance product adoption and advocacy. This remote role requires excellent writing skills and the ability to manage marketing initiatives independently. You will partner with multiple teams to launch features, create customer-facing content, and improve customer experiences. Benefits include comprehensive healthcare, unlimited holidays, and equity.

Benefits

Comprehensive healthcare

Unlimited holidays

Mental health support

Retirement contributions

Remote-first work

Equity with real upside

Fully paid parental leave

Learning budget

Qualifications

• Experience building or running customer marketing or lifecycle programmes in a high‑growth B2B SaaS environment.
• Excellent writer, with clear, confident customer‑facing communication.
• Organized and reliable, keeping multiple lifecycle initiatives moving without close oversight.

Responsibilities

• Design and execute customer marketing programmes that accelerate time to value.
• Create and ship customer-facing content, including onboarding guides and campaign messaging.
• Support feature launches and customer-led campaigns in collaboration with Growth.

Skills

Customer marketing or lifecycle programmes

Excellent writing

Hands-on execution

Commercial awareness

Data-informed decision making

Organization

Tools

HubSpot

Intercom

Notion

Figma

webinar tooling (e.g. Contrast)

CMS (WordPress → Webflow)

Job description

A high-growth HR technology company in the UK is hiring a Senior Customer Marketing Manager to design and execute customer marketing programs that enhance product adoption and advocacy. This remote role requires excellent writing skills and the ability to manage marketing initiatives independently. You will partner with multiple teams to launch features, create customer-facing content, and improve customer experiences. Benefits include comprehensive healthcare, unlimited holidays, and equity.