Visitor Services Assistant & Food & Beverage

ASVA: Association of Scottish Visitor Attractions; Pitmedden; On-site; GBP 20,000 - GBP 25,000; Part time

Job summary

An esteemed conservation organization is looking for a Visitor Service Assistant for their location in Ellon, Scotland. The role involves welcoming visitors, ensuring high-quality catering experiences, and providing excellent customer service. Successful candidates will demonstrate strong teamwork skills, flexibility in their working patterns, and a genuine passion for customer service. This position offers an opportunity to contribute to a meaningful cause while working in a vibrant environment.

Qualifications

• Ability to work within a team or independently, with minimal supervision.
• Excellent front of house persona – warm and welcoming.
• Genuine belief in the value of good customer service.

Responsibilities

• Provide a high standard of visitor care, welcoming visitors effectively.
• Check on visitors' satisfaction and maintain excellent site presentation.
• Promote membership benefits of the National Trust for Scotland.

Skills

Teamwork

Customer Service

Sales Skills

Flexibility

Basic Cooking

Job description

Overview

Organisation: The National Trust for Scotland

JOB PURPOSE

As a member of our Visitor Services team, your job is to give visitors from across the globe a warm welcome to Pitmedden Garden and help generate the income that enables us to care for Pitmedden Garden and other National Trust for Scotland properties. Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Food & Beverage is to make it a positive and memorable part of a visitor’s day with us. You will help us maximise sales through excellent customer service and product knowledge, taking pride in store presentation and effective behind-the-scenes processes.

Responsibilities and Accountabilities

• To always provide a consistently high standard of visitor care when: Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing an elevated level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Pitmedden Garden and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To always maintain excellent standards of site and personal presentation
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.
• Cash handling and point of sale.

Scope of Job

• Customer Service • Regular interaction with members of the public of all ages and abilities.
• Teamwork • Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation
• Sales, stock and financial processes • Help achieve sales targets and membership recruitment targets
• Operate tills and share end-of-day cash reconciliation duties, as appointed by the Duty Manager.
• Tools/equipment and cleaning chemicals • Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘Safe Systems of Work’

Required Qualifications, Skills, Experience & Knowledge

Essential:

• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Desirable:

• Access to own transport
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be conducted.