Visitor Services Assistant - Housekeeping

ASVA: Association of Scottish Visitor Attractions; Crathes; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A prominent heritage organization is seeking a Visitor Services Assistant to maintain high standards of cleanliness at Crathes Castle. The successful candidate will undertake various housekeeping duties within food and beverage areas and visitor facilities while ensuring excellent service. Ideal applicants will be responsible and proactive, possess housekeeping experience, and be able to work both independently and as part of a team. A full UK driving license is required, along with flexibility to work weekends.

Qualifications

• Experience in cleaning and presentation of public areas.
• Personal commitment to cleanliness and attention to detail.
• Ability to work independently and within a team.

Responsibilities

• Maintain cleanliness in visitor facilities and Food & Beverage area.
• Manage stock levels of housekeeping supplies.
• Conduct regular cleaning of Holiday Accommodation.

Skills

Housekeeping experience

Time management

Interpersonal skills

Job description

Visitor Services Assistant - Housekeeping

Organisation: The National Trust for Scotland

Location: Crathes Castle, AB31 5QJ

JOB PURPOSE

We are looking for an enthusiastic individual/s to join our team, helping to make our properties the best possible places to visit and work.

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties. Providing an efficient and reliable service based on the needs of each property and ensuring that all areas are cleaned and maintained to the highest standards.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the Food & Beverage area, visitor facilities and Holiday Accommodation at Crathes, including:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Daily clean and look after the Food and Beverage area and visitor facility which will involve but is not limited to:
  • Vacuuming, sweeping, mopping of floors
  • Cleaning of windows
  • Dusting of surfaces and fittings such as entry area, furniture and doors
  • Dusting/wiping of sills, skirtings, door, and window frames
  • Cleaning of toilet areas and fittings
  • Replenishing of welcome/hospitality trays, and consumables
  • Monitoring any loss or damage and reporting to the Visitor Services Supervisor
• The general ongoing operational cleaning of all areas as necessary, such as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and communicating with the Duty Manager to record.
• Regular cleaning of Holiday Accommodation to a high standard, including organization of laundry and cleaning equipment.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

Skills, Experience & Knowledge

Essential

• Sound previous housekeeping experience including cleaning and presentation of areas open to the public or let for (holiday-) rental.
• Be responsible and proactive, ensuring all day-to-day tasks are completed as instructed.
• Personal commitment to high standards of cleanliness.
• Demonstrable excellent time management skills and the ability to prioritise.
• Ability to work within a team or independently to a high and safe standard.
• The ability to take the initiative and address problems or deal with tasks as they arise.
• Full UK driving licence and access to own transport.
• Reliable with a flexible approach to working schedule, i.e. requirement to work weekends.
• This is a physical job, which will normally include use of vacuum cleaners and other cleaning tools and products as well as lifting and carrying objects.
• Excellent interpersonal skills, with an ability to get along with a wide range of people.

Desirable

• Recognised First Aid Qualification.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Knowledge of the geographical location.