Visitor Services Assistant - Housekeeping

ASVA: Association of Scottish Visitor Attractions; Mains of Drum; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A heritage organization in Scotland seeks a Visitor Services Assistant to maintain high cleanliness standards in holiday accommodations and visitor facilities. The role includes various housekeeping tasks and requires previous experience in cleaning, excellent time management, and interpersonal skills. A driving license and the ability to work weekends are essential. Join us in making our properties enjoyable for everyone while contributing to a team-oriented environment.

Qualifications

• Sound previous housekeeping experience.
• Excellent time management skills.
• Ability to work both independently and as part of a team.

Responsibilities

• Undertake a variety of housekeeping duties.
• Maintain stock levels of housekeeping supplies.
• Ensure all areas are cleaned to the highest standards.

Skills

Housekeeping experience

Time management

Interpersonal skills

Teamwork

Flexibility

Job description

Visitor Services Assistant - Housekeeping

Organisation: The National Trust for Scotland

Job Purpose

We are looking for an enthusiastic individual to join our team, helping to make our properties the best possible places to visit and work.

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties. Providing an efficient and reliable service based on the needs of each property and ensuring that all areas are cleaned and maintained to the highest standards.

Key Responsibilities & Accountabilities

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Drum, including:

• Maintain stock‑levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation which will involve but is not limited to:
  • vacuuming, sweeping, mopping, polishing of floors
  • dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
  • dusting/wiping of sills, skirtings, door, and window frames
  • cleaning of windows
  • cleaning of lavatories, sinks, etc
  • cleaning of bathroom/toilet areas and fittings
  • cleaning of kitchen areas and equipment
  • checking functionality of lighting, heating, TV/radio etc
  • replenishing of welcome/hospitality trays, and consumables
  • changing of bed linen and towels, providing clean laundry for each occupancy
  • disposal of general household waste
  • monitoring any loss or damage and reporting to the Visitor Services Manager
• The general ongoing operational cleaning of all areas as necessary, e.g., toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and communicating with the Duty Manager to record.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

Skills, Experience & Knowledge

Essential

• Sound previous housekeeping experience including cleaning and presentation of areas open to the public or let for (holiday-) rental.
• Be responsible and proactive, ensuring all day-to-day tasks are completed as instructed.
• Personal commitment to high standards of cleanliness.
• Demonstrable excellent time management skills and the ability to prioritise.
• Ability to work within a team or independently to a high and safe standard.
• The ability to take the initiative and address problems or deal with tasks as they arise.
• Full UK driving licence and access to own transport.
• Reliable with a flexible approach to working schedule, i.e. requirement to work weekends.
• This is a physical job, which will normally include use of vacuum cleaners and other cleaning tools and products as well as lifting and carrying objects.
• Excellent interpersonal skills, with an ability to get along with a wide range of people.

Desirable

• Recognised First Aid Qualification.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Knowledge of the geographical location.

Looking to work in the attractions industry or for a new challenge within the sector?